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Member Account Analyst

Remote:

Full Remote

Contract:

Full time

Salary:

32 - 46K yearly

Experience:

Mid-level (2-5 years)

Work from:

Panama

Offer summary

Qualifications:

BS in Business or equivalent work experience, Ability to analyze data from multiple IT sources, Strong written and verbal communication skills, Customer service experience with issue resolution abilities, Familiarity with Microsoft Office, especially Word and Excel.

Key responsabilities:

Process and clean up Member accounts
Assist with annual certifications and application processing
Track and monitor member documentation and submitted information
Generate reports for data tracking and monitoring
Support members with various inquiries and DocuSign setup

Yoh, A Day & Zimmermann Company Human Resources, Staffing & Recruiting Large https://www.yoh.com/

1001 - 5000 Employees

See more Yoh, A Day & Zimmermann Company offers

Job description

Summary: Hybrid - mostly remote - must be local - pay 21-24 per hour
The Member Account Analyst will assist the Membership Process & Services department with various efforts. Tasks may include, but are not limited to, processing Member accounts, cleanup of outdated Member accounts, inbox support (unlocked/resetting passwords, Member questions, etc.), assist with DocuSign/non-Member account set up, generation of weekly reports as well as supporting Members with requests coming in from the Membership Management Community and Annual Recertification in relation to CAM additions and removals, Subaccount management, and Contact Manager role set up.

Essential Functions / Job Responsibilities:

User and account set up and clean up
Assist with annual certifications of member and account information
Assist the membership team with the processing of application information, as necessary
Identify, gather, organize and track member-related documentation
Process, monitor and follow up with members regarding the accuracy of submitted information
Create and update process documentation
Produce reports to track and monitor data as required

Education:
BS – Business or Equivalent Work Experience
Requirements:

4-year college degree or equivalent work experience
Ability to gather and analyze data from multiple information technology sources
Strong communication skills, both written and verbal
Customer service experience with strong ability to own issues, follow up and provide resolution to issues with solution options where necessary
Familiarity with Microsoft Office, especially Word and Excel

Preferred:

Experience with records management using a database application
Experience troubleshooting end user issues and providing clear steps to retrieve such data while supporting the customer
Salesforce experience

Estimated Min Rate: $16.80
Estimated Max Rate: $24.00

Note: Any pay ranges displayed are estimations. Actual pay is determined by an applicant's experience, technical expertise, and other qualifications as listed in the job description. All qualified applicants are welcome to apply.

Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Visit https://www.yoh.com/applicants-with-disabilities to contact us if you are an individual with a disability and require accommodation in the application process.