Job description

JOB DESCRIPTION
The IT Business Systems Delivery (BSD) Customer Engagement department supports, manages and implements a portfolio of IT system capital initiatives with our Customer Operations, and Energy Services Solution business partners. This IT team supports each initiative from conception to implementation and provides the necessary IT support required to either enhance existing systems, create or enhance interfaces and or design, develop, test and implement new applications.
We are looking for an efficient Agile Coach who can help our team in the Agile transition. A team worker with exceptional supervising skills will be an ideal match for the position. You will be responsible for suggesting team's policies to support Agile ways of working. Scrum and Kanban are the most popular Agile methodologies; we expect our Agile coach to train managers in their applications and educate them on dealing with any cultural shifts the project may cause.

RESPONSIBILITIES:

Mentoring Agile teams to enable the transition to Agile
Coach Scrum Masters and Product Owners
Formulating governing policies in view of the team's principles to support Agile-based approaches
Identify relevant metrics and define the measurement system
Apply system thinking to uncover bottlenecks
Improve engagement between teams and stakeholders
Setup regular audits for measuring process readiness and adherence
Identify project risks
Assist scrum masters with meeting pre-planning, scheduling, daily scrum, and review
Address team member questions
Assist Product Owners in crafting user stories
Mentor Product Owners in daily decisions to keep the project in motion
Empower managers to partner with business stakeholders and make more strategic decisions
Cultivate an Agile mindset so that every team member can approach problems
Instruct teams on the basics of Agile tools, like Scrum and Kanban

REQUIREMENTS

Bachelor's Degree or equivalent in Communications, Operations, Business, or Technology
Minimum 15+ years of combined business or technology experience within an Agile environment
Expertise in Scrum and Kanban
At least one of the following certifications: ICP-Client, PSPO 2 or A-CSPO, PSM 2 or A-CSM, Safe, Scrum@Scale, or any relevant certification would be an added advantage
Excellent written and verbal communication skills
Experience with agile project management tools (e.g., Jira, Confluence, ADO) is preferred.
Team player who understands people's concerns

TECHNICAL SKILLS