Family Support Partner Supervisor - Mental Health Specialist I

JOB TITLE: Mental Health Specialist I Family Support Partner Supervisor

SUPERVISOR: Clinical Supervisor

FTE STATUS: 1.0 FTE Exempt (Expectation to work 40 hours a week)

PAY GRADE: B8 ($24.23 - $34.90 per hour depending on experience)

Location is to be determined in Morrow, Wheeler, Gilliam, Umatilla & Grant Counties, Oregon (remote in one of the counties listed until office space is made available)

DESCRIPTION

The Family Support Partner Supervisor, under the supervision of the Clinical Director or the Clinical Manager, is responsible for the day to day oversight of assigned Family Support Partners within the Mobile Response and Stabilization Services (MRSS) Program. This position will identify as a current or previous parent/primary caregiver who is raising/ raised a child with complex mental health, behavioral health, or addiction challenges and navigated multiple child and family serving systems because of the child's complex needs.

The Family Support Partner Supervisor plans, assigns, directs and reviews the clinical work of Family Support Partners. They ensure that the relevant Oregon Administrative Rules (OAR’s) are adhered to, monitor quality assurance, and develops and monitors treatment protocols within the Peer Support Program. In addition, this position will carry a caseload and provide peer counseling and consultation to individuals, families and other staff as needed. They will also provide rehabilitation and support functions as needed.

The Family Support Partner Supervisor will provide culturally competent and appropriate behavioral health treatment to people served by Community Counseling Solutions. The position provides the treatment in accordance with the Oregon Administrative Rules (OAR’s) and the mission and values of CCS. The position works closely with other involved community partners and is professional in all aspects of service delivery. Additionally, this position assists administration in meeting the behavioral health needs of the community.

SUPERVISION

Supervision Received

Depending upon location, this position is supervised by the Clinical Supervisor, Clinical Director or Site Manager.

Supervision Exercised

This position supervises all assigned Family Support Partners within CCS MRSS program.

RESPONSIBILITIES

• Provide supervision and oversight on a daily and regular basis to assigned Family Support Specialists. Ensure that care is of the highest standard and consistent with CCS philosophy and policy.

• Provide peer counseling and support, drawing on common experiences as a peer, validate clients’ experiences and to provide guidance and encouragement to client to take responsibility and actively participate in their own recovery; serve as a mentor to clients to promote hope and empowerment.

• Collaborate with team members on organization and program goals.

• Assist with onboarding and training of new Peer Support Specialist staff.

• Ensure that all paperwork by Peer Support staff is completed in a professional and timely manner and provide supervision when the goal is not being met.

• Help clients and family members identify, understand, and combat stigma and discrimination associated with mental illness and develop strategies to reduce self –stigma. Increase awareness of and support client and family participation in consumer self-help services and programs.

• When requested, participate in clinical meetings to discuss client progress and goals.

• Participate as requested in clinical supervision.

• Provide support to clients who are in crisis by spending time with them in their home or while at an emergency room or office setting. Provide peer support services, working in tandem with clinicians, until the crisis is resolved or alternative placement options are secure.

• Provide transportation to clients when clinically recommended to assist client in access to services.

• Provide case management type services to children, adults, and families.

• Actively participate in joint case planning and coordination with agency employees and relevant agency contractors. Act as a liaison between clients and other agencies. Act as a client advocate when appropriate.

• Actively participate in group and individual supervision sessions.

• Work with other staff and community representatives to initiate new programs, reviews, evaluates and revises existing programs as necessary.

• Perform joint case planning and coordination in areas of behavioral health with other community agencies including but not limited to: schools, group homes, police organizations, district attorney’s offices, courts, community clinics and hospitals and other agencies in the Department of Human Services.

• Complete all paperwork in a way that is professional, clinically sound and timely as prescribed by the OAR’s and other pertinent guidelines. Required to ensure that all paperwork is present, and/or the client record is well maintained.

• Attend trainings, meetings, conferences, etc. as directed by administration and use the information gathered to benefit the agency and the customers.

• Assist other clinicians in the facilitation of groups as requested.

• Utilize agency software/computer systems to prepare current client records of treatment and reports as necessary and required.

• Must report all abuse to appropriate legal office, complete all necessary paperwork and investigations, and develop safety plans as required.

• Other responsibilities as assigned.

QUALIFICATIONS

Education and/or Experience

A Bachelor’s degree from an accredited college in social work, psychology or other human service related field is required, or a high school diploma and three years of equivalent training and work experience; or equivalent combination of education and work experience.

Certifications

This individual will be certified as a Traditional Healthcare Worker (THW) in Family Support and as a Qualified Mental Health Associate (QMHA).

Other Skills and Abilities

• Must possess, or have the ability to acquire, knowledge of symptoms and challenges faced by people with mental illness and addictions. Must have, or possess the ability to acquire, knowledge about relevant OAR’s.

• Must have the ability to effectively communicate both verbally and in writing and have the ability to work independently and complete all designated tasks and/or assignments in a thorough and timely fashion.

• Must have skills to professionally work with the public and the ability to coordinate services across various agencies and community groups.

• Must be able to develop cooperative and respectful relationships with clients and their families.

• Must have knowledge, or the ability to acquire knowledge, about the recovery model.

• Must possess the ability to represent the interest of the customer and the agency in a favorable light in the community.

• Must have the ability to work well with teams and other groups of individuals.

• Must be computer literate and have the ability to type and utilize word processing and other software programs/systems.

• The position requires the handling of highly confidential information. Must adhere to rules and laws pertaining to client confidentiality.

CRIMINAL BACKGROUND CHECKS

Must pass all criminal history check requirements as required by ORS 181.536-181.537 and in accordance with OAR 410-007-0200 through 410-007-0380.

Must pass a monthly check against the OIG and GSA exclusion lists, as well as other federal and state agency lists. If an employee, volunteer or contractor is excluded or sanctioned it is grounds for immediate termination of employment, volunteering, or contract.

PRE-HIRE DRUG SCREENING

PERSONAL AUTO INSURANCE

Must hold a valid driver’s license as well as personal auto insurance for privately owned vehicles utilized for CCS business such as client service purposes, travel between business offices and the community, to attend required meetings and trainings.

Must show proof of $300,000 or more liability coverage for bodily injury and property damage and maintain said level of coverage for the duration of employment at CCS.

The employee’s insurance is primary with CCS insurance being secondary. CCS reserves the right to deny any employee the use of a vehicle owned by CCS.

PHYSICAL DEMANDS

While performing the essential duties of this job, the employee is regularly required to use office automation including computer and phone systems that require find manipulation, grasping, typing and reaching.

The employee is also regularly required to sit; talk and hear; use hands and fingers and handle, smell or feel. The employee is occasionally required to stand; walk; reach with hands and arms; stoop; kneel and/or squat when adjusting equipment or retrieving supplies.

The employee may occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision, peripheral vision, distance vision and the ability to adjust focus.

When serving in the on-call rotation, employee may be required to perform on less than optimal amounts of sleep.

WORK ENVIRONMENT

Work is performed in an office environment as well as in the community. The noise level in the office environment is usually moderate, but occasionally one may be exposed to loud noises. The noise in the community, including the homes of customers, is often difficult to predict. Some individuals in this position may be required to drive long distances routinely as a part of their regular job duties. Occasional out of area travel and overnight stays will be required for attendance at meetings and/trainings.

However, the employee also will be required to work in the communities, homes and other living environments, of the clients we serve. Handicap access may not be available at all places where this position must go. There are some situations where this position may be required to respond to environments where a client is in crisis. The environments in these situations are difficult to predict and may be in uneven terrain.

This position exposes the employee to the everyday risks or discomforts which require normal safety precautions typical of such places as an office.