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Customer Care Specialist (Dutch)

Remote:

Full Remote

Contract:

Full time

Experience:

Mid-level (2-5 years)

Work from:

North Macedonia

Offer summary

Qualifications:

Fluent in Dutch (C1) and English (B2), Experience in customer and technical support, Legally eligible to work in North Macedonia, Strong knowledge of PC applications, Willingness to undergo a background check.

Key responsabilities:

Provide customer assistance via voice, chat, and email
Document interactions in a CRM system
Support team initiatives and promote collaboration
Deliver exceptional customer experiences
Work flexible shifts as part of a remote team

David Kennedy Recruitment Ltd. Human Resources, Staffing & Recruiting Startup https://www.davidkennedyrecruitment.com/

11 - 50 Employees

See more David Kennedy Recruitment Ltd. offers

Job description

Your missions

David Kennedy Recruitment is working with a BPO with great employee satisfaction ratings to find experienced Dutch-speaking Customer Care Specialists to work remotely in North Macedonia. The successful candidates would support customers of an e-commerce brand.

Position: Customer Care Specialist with Dutch

Location: Remote/work from home in North Macedonia

Employment type: full-time or part time.

DUTIES AND RESPONSIBILITIES:

Conduct technical-based customer assistance through voice, chat, and email in a timely manner
Provide an exceptional customer experience
Document each interaction in a dedicated CRM system
Act as a key participant within the internal team and wider by taking part in department initiatives providing feedback/updates, promoting collaborative solutions, and supporting colleagues/department

REQUIREMENTS:

Ability to effectively and correctly communicate verbally and in written format in Dutch (C1 level) and English (B2)
Residing in North Macedonia and being able to take on a job legally without the company's support
Experience in Customer Support, and technical support, especially with a help desk or other IT functions
Ability to go through a background check
Strong abilities to work independently and as a remote team player
Problem-solving and critical thinking skills
Adaptable and flexible, demonstrating abilities to work with process and information changes
Strong working knowledge of external systems and PC-based Internet and software applications (e.g. internet, Microsoft Office)

OFFER:

Excellent remuneration package based on experience, skills and performance
Indefinite contract
Private health and life insurance
Eight hours shifts on weekly rotation with colleagues covering line operating hours from Monday to Sunday from 9 AM to 11 PM
Fully remote work in North Macedonia
A dynamic and creative team with a positive and friendly atmosphere
Good work environment - the employer can show off great reviews from their employees
Guidance and tools to reach your full potential