Customer Service Specialist - Auto Insurance (Fully Remote)

About The Role

We are seeking a dedicated Customer Service Specialist to join our dynamic team, providing exceptional service to auto insurance customers. This is a fully remote position, with all onboarding and training conducted virtually. We provide top-notch equipment, including a desktop computer, dual monitors, keyboard, mouse, webcam, and headset. The starting wage is $20.50 per hour.

This role involves no sales or collections, offers benefits from day one, and presents promotional opportunities within six months, based on performance.

Key Responsibilities

• Establish fair market values of vehicles to assist insurers in claim settlements.
• Update vehicle information and determine the availability and pricing of new or used vehicles.
• Make outbound calls (non-sales related) to automobile dealerships and adjusters.
• Maintain and foster relationships with dealers and claim adjusters.
• Conduct supplemental research as requested.
• Adhere to attendance, production, quality, and other metric standards.
  
  

Requirements

• No prior insurance or automotive experience required; we provide comprehensive training.
• High school diploma; some college education preferred.
• Three years of prior customer service experience.
• Strong verbal and written communication skills.
• Self-motivated with the ability to multitask.
• Excellent mathematical and analytical skills.
• Exceptional organizational skills with attention to detail.
• Positive attitude and a desire to provide outstanding customer service.
• Strong technical aptitude and the ability to work independently.
• Quiet and professional home work environment free of distractions.
• High-speed internet connection (DSL or cable modem - non-cellular - with a minimum speed of 25 mbps download and 15 mbps upload).
  
  

About Our Commitment To Employees

We understand that our employees are integral to our vision of shaping a world where life just works. Our team is guided by values of Integrity, Customer-Focus, Innovation, Inclusion & Diversity, Tenacity, and Connection. Through diverse perspectives and purposeful innovation, our technologies empower people and industries to keep lives moving forward when it matters most.

Benefits

We are committed to providing opportunities for our employees to make real-life impacts, advance in their careers, and contribute to our success. We offer competitive compensation and benefits to support you and your families, including:

• 401K Match
• Paid time off
• Annual Incentive Plan Performance Bonus
• Comprehensive health insurance
• Adoption Assistance
• Tuition Reimbursement
• Wellness Programs
• Stock Purchase Plan options
• Employee Resource Groups
  
  

For more information about our benefits, please visit our careers site.

Our Culture

Here, you belong. You are seen, valued, and respected. We celebrate you for who you are and all you bring. Every voice is heard and is important to our success. You can hear what employees have to say about our culture on our careers site.

Join us in creating intelligent experiences that make a difference!

Employment Type: Full-Time