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Customer Service Specialist CAT.PROT.L.68/99 - Disabled

Remote: 
Full Remote
Contract: 
Full time
Salary: 
154 - 154K yearly
Experience: 
Mid-level (2-5 years)
Work from: 
Italy

Offer summary

Qualifications:

Experience in customer service in healthcare/pharmaceutical industry, Good knowledge of data management practices, Excellent command of English, written and spoken, Proficient in Windows Office applications.

Key responsabilities:

  • Manage orders for Hospitals and Pharmacies
  • Serve as point of reference for all customer queries
Accord Healthcare logo
Accord Healthcare
1001 - 5000 Employees
About Accord Healthcare
Accord Healthcare is an award-winning pharmaceutical company driven to thinking differently so that more patients around the world have access to the essential and affordable medicines that they need. With operations in over 85 countries worldwide, and a pan-European footprint of more than 45 countries, Accord Healthcare develops, manufactures and distributes affordable medicines, and has one of the most active launch programmes in the European pharmaceutical sector.Life at Accord Healthcare is fast-paced and agile. We drive for results and are committed to delivering the highest possible standards because we understand that everything we do has an impact for our customers and for the patients that receive our medicines. We always strive to make it better by challenging ourselves to think differently and to deliver more every day. Whether it is product development, improving our systems and operations or building patient-focused added value services, we realise that each innovation could improve the lives of the patients who receive our medication. Living our purpose and achieving our goals means we can deliver more vital, affordable medicines to national health systems and the patients who need them most. At Accord we recognise that developing the skills and capabilities of our people is essential to the achievement of our organisation goals and we support each and every employee in doing so.
See more Accord Healthcare offers

Job description

Logo Jobgether

Your missions

Customer Service Specialist CAT.PROT.L.68/99 - Disabled

Role: Permanent

Location: Milan, Italy

Salary: Competitive plus bonus, pension & benefits


The Role

Reporting to the Customer Service Manager the purpose of Job is to manage our orders for Hospitals, Wholesalers, Pharmacies, B2B & our Greece Distributor. You will perform customer management duties for our customer contacts and be the point of reference for all queries. This vacancy falls under CAT.PROT.L.68/99 - Disabled


The Person

•Demonstrable experience in customer service & master data activities, preferably within the healthcare/pharmaceutical industry . Has knowledge of commonly-used concepts, practices, and procedures within the supply chain & CS environment.

•Excellent knowledge of English, both written and spoken

•Good knowledge of most used software applications (Windows Office)

•Team working

•Attention to detail

•Accuracy of work

•Calmness under pressure

•Problem-solving ability and willingness to look for alternative solutions


The Rewards

In return, we offer a competitive salary and rewards package (including holiday, bonus and pension scheme). Not to mention the opportunity to genuinely make a difference in a new and dynamic role within a progressive and expanding business, at an exciting time of growing international reach.

How to Apply

If you possess the experience, passion and ability to make this role a success then we would like to hear from you. Please complete your Candidate Profile on our careers site to apply for this role. The closing date is 01/09/24. For more information, you can contact us on: careers@accord-healthcare.com

A Bit About Us

Accord Healthcare Europe is one of the fastest growing pharmaceutical companies in Europe. Accord has one of the largest market footprints of any European generic and biosimilars companies selling generic medicines in over 80 countries around the world. This global footprint enables us to deliver vital, affordable medicines to health systems supporting healthcare professionals to transform patient lives worldwide. The approach of Accord is agile and inventive, always seeking to improve products and patients' access to them. Accord are driven to think differently and deliver more for the benefit of patients worldwide.

To continue our growth, we’re looking for the best and brightest technical minds and forward-thinking business professionals. Keeping our people at the heart of all we do, we offer rewarding opportunities for those looking for continued personal and professional growth, investing in training and development tailored to each individual’s focus. So, if you’re looking for an inclusive company to take your career to the next level, you’re certainly in the right place; come and join us to make it better.

Required profile

Experience

Level of experience: Mid-level (2-5 years)
Spoken language(s):
Check out the description to know which languages are mandatory.

Hard Skills

Supply Chain Management

Soft Skills

  • microsoft-office
  • Problem Solving
  • calmness-under-pressure
  • Teamwork
  • Customer Service
  • Detail-Oriented
Are you interested?

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