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Norwegian Speaking Customer Support - IT Industry

Remote: 
Full Remote
Contract: 
Full time
Experience: 
Entry-level / graduate
Work from: 
Norway

Offer summary

Qualifications:

Fluency in Norwegian and English, Experience in customer support in IT, Exceptional communication and problem-solving skills, Familiarity with technical concepts is a plus, Attention to detail and multitasking ability.

Key responsabilities:

  • Provide top-notch customer support in Norwegian
  • Troubleshoot and resolve technical issues promptly
  • Educate customers about product features
  • Document customer interactions accurately
  • Collaborate to escalate complex issues
Patrique Mercier Recruitment logo
Patrique Mercier Recruitment Human Resources, Staffing & Recruiting Small startup http://www.patriquemercierrecruitment.com/
2 - 10 Employees
About Patrique Mercier Recruitment
Patrique Mercier Recruitment is the leading agency for candidates seeking jobs in their native language, in other countries. We specialize in the following industries: social media, gaming, healthcare, retail & e-retail, travel, automotive, financial, insurance, energy, and telecommunications. Our recruitment process ensures that we match the best candidates with the right employers. Contact us to learn more about how we can help you find your dream job abroad."
See more Patrique Mercier Recruitment offers

Job description

Patrique Mercier Recruitment is excited to offer a rewarding opportunity for a Norwegian Speaking Customer Support representative within the IT industry. Join our client, a leading technology company, and be at the forefront of assisting customers in navigating their IT needs.

In this role, you will provide support to Norwegian-speaking clients by answering inquiries, resolving technical issues, and offering guidance on various IT products and services. Your ability to understand customer concerns and deliver effective solutions will enhance the user experience and promote customer satisfaction.

Our client values innovation and teamwork, providing a dynamic workplace where your contributions will make a significant impact. If you are passionate about technology and enjoy helping others, this is the perfect chance to develop your career in the IT sector!


Responsibilities
  • Provide top-notch customer support in Norwegian for IT-related inquiries
  • Troubleshoot and resolve technical issues in a timely manner
  • Educate customers about product features and functionalities
  • Document customer interactions accurately in the support system
  • Collaborate with technical teams to escalate and resolve complex issues
  • Contribute to improving service quality and customer satisfaction metrics

Requirements

  • Fluency in Norwegian and English, both written and spoken
  • Experience in customer support, ideally in the IT industry
  • Exceptional communication and problem-solving skills
  • Attention to detail and ability to multitask
  • Familiarity with technical concepts and IT products is a plus
  • Ability to work under pressure in a fast-paced environment
  • Team player with a positive attitude and willingness to learn
  • Customer-focused approach with a passion for technology

Benefits

  • Private Health Insurance
  • Training & Development
  • Performance Bonus
  • 2 Extra Salaries Per Year
  • Fully Paid Training
  • Great Salary
  • Fully Paid Relocation Package ( flight, transfer and hotel )

Required profile

Experience

Level of experience: Entry-level / graduate
Industry :
Human Resources, Staffing & Recruiting
Spoken language(s):
EnglishNorwegianEnglish
Check out the description to know which languages are mandatory.

Hard Skills

Customer CentricityCustomer SupportPositive PsychologySpeech Fluency

Other Skills

  • Multitasking
  • Problem Solving
  • Detail Oriented
  • Verbal Communication Skills
  • Willingness To Learn
  • Teamwork
  • Technical Acumen
Are you interested?

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