Service Administrator

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Syntegon is a global leader in process and packaging technology. With about 5,800 colleagues in nearly 20 countries, the Syntegon Group works on intelligent and
sustainable technologies for the pharmaceutical, food and confectionary industries. Let's contribute together to ensure that people worldwide are provided with high-quality medications and safely packaged food.

Position Summary

Key responsibility is to assist the Field Service team in an administrative capacity to include managing the day-to-day requirements from field service and customers including but not limited to: payroll, expenses, invoicing and system reconciliation.

Key Responsibilities

• Provide telephone support for the Field Service Department. Independently acts on questions or issues and/or redirect the calls to the appropriate areas (if needed) for resolution.
• Compare hours worked in the timekeeping systems with service records to ensure time is accurately recorded.
• Review and ensure that Service Reports are accurate before submitting to the customer.
• Submit expense reports for field service technicians using Company form to reconcile by matching receipts to expenses.
• Manage and reconcile purchase orders, invoices and billing for customers and third party vendors.
• Coordinate the schedule to ensure calibration of equipment and regular maintenance is completed.
• Analyze and maintain all service reports and tracking spreadsheets for the department.
• Maintain the electronic directory of field service files on the Company Network.
• Order supplies, PPE, shirts and jackets for the field service department.
• Uses SAP and Microsoft Office to manage the administrative tasks.
• Performs other duties as assigned.

Basic Requirements

• High school diploma
• 2 years administrative experience
• 2 years PC usage with Microsoft Word, Excel, Outlook

Preferred Qualifications

• Perform multiple tasks with accuracy and professionalism
• Outstanding planning and organizational skills
• ability to manage time efficiently
• Experience with SAP or other ERP
• Attention to detail and accuracy in all phases of work performed.
• Ability to collaborate and build rapport with people throughout the organization.

Syntegon Technology is a proud supporter of STEM (Science, Technology, Engineering & Mathematics) Initiatives

• FIRST Robotics (For Inspiration and Recognition of Science and Technology)
• AWIM (A World In Motion)

By choice, we are an Equal Opportunity Employer committed to a diverse workforce.

The compensation range for the non-exempt position is between $25-$28/hour

Compensation for roles at Syntegon varies depending on a wide array of non-discriminatory factors including but not limited to the specific office location, role, degree/credentials, relevant skill set, and level of relevant experience. At Syntegon compensation decisions are dependent on the facts and circumstances of each case. Total rewards at Syntegon include salary + bonus (if applicable) + benefits.

All your information will be kept confidential according to EEO guidelines.

NOTE: All official Syntegon job postings can be found at www.syntegon.com.  Successful candidates asked to participate in the hiring process should expect to speak to the hiring team by telephone and in person at one of our Syntegon office locations (Decatur, Oldsmar, Raleigh, New Richmond, Minneapolis and Allendale) prior to the job offer.

Syntegon Technology is a proud supporter of STEM (Science, Technology, Engineering & Mathematics) initiatives:

• FIRST Robotics (For Inspiration and Recognition of Science and Technology)
• AWIM (A World In Motion)

By choice, we are an Equal Opportunity Employer committed to a diverse workforce.
We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws.