MFC Store Manager - Montenegro (They/She/He)

If you’re here, it’s because you’re looking for an exciting ride. 

A ride that will fuel up your ambitions to take on a new challenge and stretch yourself beyond your comfort zone. 

We’ll deliver a non-vanilla culture built on talent, where we work to amplify the impact on millions of people, paving the way forward together. 

Not your usual app. We are the fastest-growing multi-category app connecting millions of users with businesses, and couriers, offering on-demand services from more than 170,000 local restaurants, grocers and supermarkets, and high street retail stores. We operate in more than 1500 cities across 25 countries.

Together we revolutionize the way people connect with their everyday needs, from delivering essentials to connecting our ecosystem of users through innovative solutions powered by technology. For us, every day is filled with purpose.

What makes our ride unique? 

🤝 Our culture and strong values. 

💪 Our career development philosophy.  

🤝 Our commitment to being a force for good. 

We have a vision: To give everyone easy access to anything in their cities. And this is where your ride starts.

YOUR MISSION

In Glovo, we want to change the way consumers buy groceries, and we believe that if we want to revolutionize the industry, we need to deliver a WOW experience to our clients since this is Glovo's way. To reach this WOW effect you will be managing and coordinating our different retail stores within your city. Your goal will be to quickly adapt the operation of each retail store, co-managing the assortment and pricing and being a hero leader to your team.

THE JOURNEY

• Manage, control and direct of Groceries retail store and continuously improve i) functionality ii) service level in order to achieve our Customer Experience goals.
• Manage staffing plans, schedules, quality initiatives, process change initiatives, and other Change/ Six Sigma initiatives necessary to enable the Operations plans. 
• Manage a team of pickers with responsibility for each shift within a very fast-paced/ time-critical and demanding environment.
• Set the requirements and expectations for Pickers.
• Measure performance through metrics, providing feedback,.
• Work closely with other teams (HR, Category Management, Finance, Facility contractors, Safety Manager, LiveOps...) to create and implement initiatives.
• Supervise the maintenance of the working environment ensuring health and safety standards across your stores.
• Achieve stock accuracy targets. 
• Continuously measure and evaluate the departmental goals and all work processes, available daily labor and daily production goals.
• Improve quality and eliminate errors, reducing business costs.
• Manage and report main KPIs on a weekly basis.
• Perform administrative duties, and additional functions, as needed and determined by management.

WHAT YOU WILL BRING TO THE RIDE

• You’ll have an impressive track record in a high-volume, fast-paced distribution or logistics environment like ours. 
• Team management experience. 
• 3-5 years experience in retail operations, managing multidisciplinary teams. 
• Fluency in Local currency and English.

Individuals representing diverse profiles, and abilities, encompassing various genders, ethnicities, and backgrounds, are less likely to apply for this role if they do not possess solid experience in 100% of these areas. Even if it seems you don't meet our musts don't let it stop you, we are all about finding the best talent out there! Skills can be learned, and embracing diversity is invaluable.

We believe driven talent deserves:

• 🌟 An enticing equity plan that lets you own a piece of the action.
• 💪 Top-notch private health insurance to keep you at your peak.
• 🍔 Monthly Glovo credit to satisfy your cravings!
• 💳 Cobee discounts on transportation, food, and even kindergarten expenses.
• 🏊 Discounted gym memberships to keep you energized.
• 🏖️ Extra time off, the freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year!
• 👪 Enhanced parental leave, and office-based nursery.
• 🧠 Online therapy and wellbeing benefits to ensure your mental well-being.

Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds - all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard. 

Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).

So, ready to take the wheel and make this the ride of your life? 

Delve into our culture by taking a peek at our Instagram and check out our Linkedin and website!