Offer summary

Qualifications:

Fluency in Dutch and English, Strong passion for video games, Experience in customer service preferred, Ability to manage multiple inquiries, Strong problem-solving abilities.

Key responsabilities:

Assist Dutch-speaking gamers with inquiries

Resolve issues and provide guidance promptly

Collaborate with team on game releases

Document interactions in CRM for quality

Engage with the community for brand loyalty

Job description

Level up your career with Patrique Mercier Recruitment JP as a Dutch Customer Advisor for a renowned Video Game Brand, and make the move to Greece with a fully paid relocation package! In this exciting role, you will engage with passionate gamers and provide top-tier customer support to enhance their gaming experience. Your creativity and understanding of the gaming community will be crucial as you guide customers through inquiries and technical support, ensuring they enjoy their favorite games to the fullest. Immerse yourself in the vibrant culture of Greece while working in a dynamic environment dedicated to the gaming industry. If you're ready to combine your love for gaming with exceptional customer service, we would love to hear from you!

Responsibilities

Act as the primary contact for Dutch-speaking gamers, assisting with inquiries related to games, accounts, and technical support.
Deliver outstanding customer service by promptly resolving issues and providing insightful guidance.
Collaborate with the gaming team to stay updated on the latest game releases and features.
Document customer interactions in the CRM system for efficient follow-up and quality improvements.
Engage in team discussions to share customer feedback and contribute to enhancing gaming experiences.
Participate in training sessions to improve both product knowledge and customer service techniques.
Build strong relationships and engage with the gaming community to foster brand loyalty.

Requirements

Fluency in Dutch and English, both written and spoken.
A strong passion for video games and an understanding of gaming culture.
Exceptional communication skills, with a focus on providing a top-notch customer experience.
Previous experience in customer service, preferably in the gaming or tech industry.
Ability to work effectively in a fast-paced environment while managing multiple inquiries.
Strong problem-solving abilities to address and resolve customer issues efficiently.
Willingness to relocate to Greece and an eagerness to embrace a new and exciting lifestyle.

Benefits