Field Service Technician

Kongsberg Precision Cutting Systems delivers the most robust and reliable digital cutting solutions to wide format, packaging, and industrial markets worldwide. By fusing technology and creativity, Kongsberg PCS enables customers to produce faster, safer, and more efficiently without limiting imagination.

Our vision is to inspire creativity and to drive innovation. Everything we do, from the products we create to the services we offer, is driven by our customers’ success and future growth potential.

Does this sound interesting to you? Are you looking for your next move? Find out why Kongsberg Precision Cutting Systems is a great place to work.

Job Description

As a Field Service Technician, you will be responsible for preventative maintenance, fault diagnosing and repair, new installations, and basic operator training. You will act as a back-up technician for other regions at times depending on the needs of the business.

Main responsibilities and key activities:

• You service equipment which cover the Kongsberg CAM tables.
• You diagnose and repair faulty equipment on site. You take care of the communication with the internal CS departments and end-customer.
• You conduct repair visits, installations and trainings.
• You instruct the customer about the day-to-day use and maintenance of their hardware equipment and software collateral.
• You complete intervention reports, acceptance, including sign-off by the customer.
• You increase Customer Satisfaction by conducting courtesy visits, organizing follow-up calls, and exhibiting professionalism when on customer sites.
• You work in close collaboration with the Hardware support team.
• You facilitate the return flow of spare parts.
• You keep your knowledge up to date by attending online training courses, self-study, and in-depth preparation.

• Qualifications and professional knowledge:You have at least a Bachelor degree in Electronics or Mechanics, or relevant experience.
• You have technical knowledge of our product portfolio (CAM) and related products.
• You are able to demonstrate the base functions of our hardware and related workflow in a customer environment.
• You are able to diagnose problems and take the necessary actions.
• You are customer-oriented.
• You have a strong affinity with software.
• You have the ability to provide clear information to the customer with respect to action plans & progress.
• You are able to work independently.
• You are willing to travel outside your local area (around 50-75%), including other countries.
• You have a positive attitude and consider yourself a team player.
• Languages: English
• All Field Service Technicians must have a valid drivers license.