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AWS Connect Engineer

Remote: 
Full Remote
Contract: 
Freelance
Salary: 
144 - 182K yearly
Experience: 
Mid-level (2-5 years)
Work from: 
Canada

Offer summary

Qualifications:

Experience with Amazon Connect solutions, Knowledge of AWS Cloudwatch, Familiarity with Amazon Dynamo DB, Background in AWS Lambda development, Prior experience in contact center environments.

Key responsabilities:

  • Design and configure Amazon Connect solutions
  • Monitor and troubleshoot using AWS tools
  • Collaborate with teams for integration
  • Conduct testing and performance optimization
  • Provide support to contact center operations
Software International logo
Software International SME https://www.softwareint.com/
11 - 50 Employees
About Software International
Software International is a boutique recruitment firm specializing in sourcing and securing IT/ICT/Telecom professionals for our Fortune 100 & 500 clients across Canada and the US. Software International is a premier boutique recruitment firm. We have been servicing a wide variety of clients for almost 20 years and specialize in sourcing tough to to find talent for our Fortune 500 clients across Canada, US and at times, the world! Industry verticals include IT, ICT, Telecommunications, Scientific Research, Engineering, Sales & Marketing, Human Resources. Whether you are running a large IT system overhaul project, or building out a 5G network, or putting an R&D development team together to focus on emerging technologies that may shape the future of your business, we can help! Our team of highly specialized recruiters and account managers are all seasoned industry professionals and know how to find the resources your business requires.
See more Software International offers

Job description

Software International (SI) supplies technical talent to Fortune 100/500/1000 companies in Canada/US. We currently have a long term contract with our IT consulting client that is working with their large client on a move to cloud CCaS from on-prem with AWS Connect.


Role(s) Required: AWS Connect Engineer

Location: Remote (Canada/US)

Required Start Date: ASAP

Required End Date: 6 months + renew

Type: Contract

Total Hours Approved Per Role: 40h/week

Rate: Open based on expectations but target rate is $75-95/hr C2C

  • Design and configure Amazon Connect solutions to meet business requirements. Including onni-channel contact flows, routing and queues, prompts, user management etc.
  • Contact Centre Configuration in Amazon Dynamo DB
  • Monitor and troubleshoot the solution using tools such as AWS Cloudwatch
  • Collaborate with cross-functional teams to ensure seamless integration of Amazon Connect through the development and maintenance of AWS Lambda
  • Conduct thorough testing and troubleshooting to optimize the performance of Amazon Connect solutions.
  • Stay up-to-date with the latest Amazon Connect features and functionalities to continuously improve solutions.
  • Provide technical support and guidance to contact centre operations teams and end users.
  • Additional experience with Amazon S3, Amazon LEX, AWS Glue, AWS IAM services would be a benefit.
  • Prior Contact Center Experience with Genesys development is highly desired

Required profile

Experience

Level of experience: Mid-level (2-5 years)
Industry :
Human Resources, Staffing & Recruiting
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

GenesysTechnical SupportDev TestingAmazon CloudWatchAWS GlueContact Center SoftwareAmazon ConnectAmazon LexAWS LambdaAmazon S3Amazon DynamoDBAmazon Web Services

Other Skills

  • Collaboration
  • Troubleshooting (Problem Solving)
Are you interested?

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