Gurgaon Virtual Drive For Customer Service: Voice roles on 12 Sep.’24
Job Description:
Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose the relentless pursuit of a world that works better for people we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
Genpact Mega virtual drive for Customer service:
Voice roles (English) on 12th September 2024 || Gurgaon
Shifts: Flexible with any shift
In this role, you will be responsible to demonstrate innovation and intuition in identifying areas requiring operational adaptation and/or improvement. Active user of Internet and online applications.
Responsibilities:
Respond to customer queries and customer’s concern
Provide support for data collection to enable Recovery of the account for end user.
Maintain a deep understanding of client process and policies
Reproduce customer issues and advance product bugs
Provide excellent customer service to our customers
Minimum qualifications:
Graduate (Any Discipline except Law)
Freshers are eligible
Candidate with previous exp. (1-5 years) in voice/ non voice process can appear for interview
Preferred qualifications:
Effective probing skills and analyzing / understanding skills
Analytical skills with customer centric approach
Excellent proficiency with written English and with neutral English accent
You should be able to work on a flexible schedule (including weekend shift)
Join Zoom ID Mention Schedule
12th September, 11.30 AM – 1.00 PM
Zoom ID: https://genpact.zoom.us/j/8500628950
