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Emergency /After Hours Senior Consultant

Remote: 
Full Remote
Contract: 
Full time
Experience: 
Mid-level (2-5 years)
Work from: 
South Africa

Offer summary

Qualifications:

Minimum 5 years in corporate travel environment, Proficiency in Amadeus, Quicktrav, Galileo, Strong online skills and some Excel knowledge, Good geographical understanding, Knowledge of domestic/international travel fares.

Key responsabilities:

  • Service the after-hours facility for clients
  • Resolve urgent travel matters efficiently
  • Provide alternative solutions to travelers
  • Demonstrate excellent customer service
  • Adhere to company values and processes
Cullinan Holdings Limited logo
Cullinan Holdings Limited Leisure, Travel & Turism XLarge https://www.cullinan.co.za/
1001 - 5000 Employees
About Cullinan Holdings Limited
Cullinan Holdings was established in 1901 as the famous diamond mining company which discovered the world’s largest ever rough diamond. The company is listed on the Johannesburg Securities Exchange under the Tourism and Leisure sector. The Group has evolved rapidly in the past four years, from a Group almost exclusively focusing on Tourism to the current business which operates in three major segments. These are Travel and Tourism, still the dominant segment, Marine and Boating and recently Financial Services. Cullinan Holdings forms part of The Travel Corporation, one of the world's largest global travel experts, whose multi award-winning portfolio includes luxury hotels, boutique river cruises, independent holiday package companies and a variety of guided travel experiences.
See more Cullinan Holdings Limited offers

Job description

Thompsons Travel is looking for an Emergency / After-Hours Senior Consultant, who has experience in client servicing and has outstanding customer service skills. Suitable candidates will service the after-hours facility.

Important Criteria:

  • Are you able to manage your time, together with delivering expertise to travellers?
  • Are you process driven?
  • Respectful to clients, colleagues and suppliers as well
  • Adhering to our company values.
  • Able to work well under pressure.
  • Able to resolve urgent matters and offer alternative solutions timeously.
  • Are you able to work independently?
  • Previous experience in after-hours is essential.

Requirements

The following requirements are needed to deliver a customer focussed result:

  • Minimum 5 years in corporate travel environment
  • Online proficiency and experience
  • Working knowledge of Excel and other MS Office Applications - Outlook
  • Proficiency in Amadeus, Quicktrav & Galileo
  • Good geographical knowledge
  • Sound knowledge of fares and rules for both domestic and international travel
  • Ability to meet deadlines, targets, and attention to detail critical.
  • Good communication skills and a team player.

Benefits

Salary: To be discussed during the interview process

Availability: Immediately

Required profile

Experience

Level of experience: Mid-level (2-5 years)
Industry :
Leisure, Travel & Turism
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

GeographyProcess DevelopmentOnline TeachingCorporate Travel ManagementOffice AppFastTrackClient Services

Other Skills

  • Customer Service
  • Detail Oriented
  • Calmness Under Pressure
  • Time Management
  • Microsoft Excel
  • Verbal Communication Skills
  • Problem Solving
Are you interested?

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