Match score not available

Unlock Premium Benefits Today!
🚀 Elevate your career with priority access.
Stand out to top recruiters with Jobgether Priority Access:
  • ✅ Top Match: We help you identify job offers where you're a perfect fit.
  • ✅ Exclusive Referral Service: Connect directly with recruiters as a Jobgether Certified Premium User.
  • ✅ Personalized Feedback: Receive feedback and expert guidance on applications, and have your profile manually reviewed.

Start Your Free Trial Now!

Start my free trial

IT Support Level 2/3

Remote: 
Full Remote
Contract: 
Full time
Experience: 
Mid-level (2-5 years)
Work from: 
South Africa

Offer summary

Qualifications:

4+ years of Level 2/3 Helpdesk experience, Proficient in Microsoft Intune and Office 365, Knowledge of networking and troubleshooting, Experience with email security and management, Familiarity with cloud technologies like Azure.

Key responsabilities:

  • Manage assigned workload efficiently.
  • Maintain professional client relationships.
  • Keep tickets updated; resolve issues promptly.
  • Assist with projects and onsite tasks occasionally.
  • Provide after-hours on-call support as needed.
ExclusivelyRemote logo
ExclusivelyRemote
2 - 10 Employees
About ExclusivelyRemote
When you hire with ExclusivelyRemote, we save you time, money and the hassle of hiring. We have 8+ years of remote recruiting success! Our powerful and experienced team of recruiting and staffing specialists personally screens and vets each candidate to make sure they would be a perfect fit for your team - someone you can absolutely trust. Specializing in remote native English-speaking Administrative Assistants and Customer Service Representatives! Trust us to remove the hiring headache from your plate and find you top quality native English-speakers to join your team remotely. Contact us today to learn more! info@exclusivelyremote.com (917) 383-3334
See more ExclusivelyRemote offers

Job description

IT Support Level 2/3 Technician - Remote (US-Based MSP)

Company Overview: Our client, an innovative and evolving IT company based in the US, focuses on leveraging new technologies to simplify the world of technology. As a fast-growing company, they are seeking motivated Tier 2 or Tier 3 IT Technicians to join their dynamic team. The company's goal is to revolutionize the industry with fresh ideas and cutting-edge solutions.

Competencies:

  • 4+ years of experience in Level 2/3 Helpdesk support.
  • Proficient in:
    • Microsoft Intune
    • Office 365 applications (Outlook, Word, Excel, PowerPoint, Teams, etc.)
    • Office 365 Compliance Center
    • Office 365 Security Center
    • Email security and configuration
    • OneDrive for Business
    • Azure fundamentals and management
    • Desktop troubleshooting (Windows & macOS environments)
    • Networking knowledge (basic troubleshooting, DHCP, LANs, VLANs, Subnets, etc.)
    • Printer troubleshooting
    • Hardware troubleshooting

Key Areas of Focus:

  • Azure & Office 365: Expertise in the backend of Office 365 including Exchange, Intune, OneDrive, SharePoint, and Admin centers (Security, Compliance, Defender, Endpoint Manager).
  • Email & Exchange: Handling DNS configurations for email, email protocols, migrations, troubleshooting email delivery issues, and ensuring email security.
  • Security & Compliance: Knowledge of Office 365 Security features and compliance standards.
  • Networking: Familiarity with DHCP, LANs, VLANs, subnets, and connectivity troubleshooting.

Expected Responsibilities:

  • Manage and stay on top of assigned workload.
  • Maintain strong, helpful, and professional relationships with clients.
  • Keep tickets updated and resolve issues in a timely manner.
  • Assist with project work and occasional onsite tasks.
  • Provide after-hours on-call support as needed.
  • Proactively identify and resolve potential issues before they escalate.

Preferred Qualifications: (Not Essential)

  • CCNA certification (Preferred)
  • Microsoft Certified: Azure Fundamentals (Preferred)
  • Microsoft 365 Certified: Enterprise Administrator Expert (Preferred)

Required profile

Experience

Level of experience: Mid-level (2-5 years)
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Email ManagementCustomer Relationship ManagementOffice 365 AdministrationOffice 365 Admin CenterOneDrive for BusinessMessaging SecurityHardware TroubleshootingHelp Desk SupportAzure BlueprintsMicrosoft Intune (Mobile Device Management Software)Networking Basics

Other Skills

  • Time Management
  • Problem Solving
Are you interested?

Related jobs

See more jobs