About APPLIED Adhesives
We have you covered.
Nobody knows more about adhesives than APPLIED Adhesives. We are passionate about solving complex challenges with innovative adhesive products and offerings. APPLIED is the industry leader in helping manage costs, reduce waste, and make entire operations run more efficiently. From adhesives, equipment, parts, and service, we have you covered.
With world-class adhesive products, equipment, and parts along with visionary leadership, unparalleled expertise, and an agile, responsive service team, we’re not happy simply staying put. Every day, we leverage our technical expertise and passion for problem solving for the benefit of our customers and the future of our company
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We have countless victories that we could celebrate, but we’re more interested in looking forward than back. We’ve collected the talent and skills to continue innovating new product solutions and applications in emerging industries. We have the fortitude to not only accept challenges, but to seek them out. And we have the confidence and determination to become the most sought-after adhesive solutions partner.
Come join us!
The Role
We are seeking an experienced Field Service Supervisor. The Field Service Supervisor will lead and manage a regional team of field service technicians.
This role is responsible for developing the skills of their team, providing support to both technicians and customers, and ensuring high-quality service delivery. The ideal candidate will possess strong leadership abilities, technical expertise, and a commitment to customer satisfaction.
Candidates must live in the MI. area.
Key Responsibilities
Team Leadership and Development:
- Supervise and mentor a team of field service technicians, ensuring they have the tools, knowledge, and guidance needed to excel in their roles.
- Foster a positive and collaborative team culture focused on continuous improvement and service excellence.
Customer Support And Service Excellence
- Serve as the primary point of contact for escalated service issues within the region, ensuring prompt and effective resolution.
- Develop and maintain strong relationships with key customers, ensuring their service needs are met and exceeded.
Operational Oversight
- Coordinate technician schedules and workloads to maximize efficiency and meet service demands across the region.
- Ensure compliance with safety protocols and industry regulations, promoting a culture of safety within the team.
Equipment Expertise
- Maintain in-depth knowledge of the equipment and systems serviced by the team, ensuring all technicians are well-versed in their operation, troubleshooting, and repair.
- Provide hands-on support and guidance to technicians in diagnosing and resolving complex equipment issues.
You Are Ideal For This Role If You
- Have a bias for action and like to take initiative.
- Are a team-player, but also work well independently.
- Have the willingness to learn and are personally driven to succeed.
Physical Requirements
- Ability to stand, walk, and move for extended periods during site visits and on-the-job supervision.
- Capability to lift and carry equipment or materials weighing up to 75 pounds as needed.
- Comfort working in various environments, including industrial facilities, which may involve exposure to high/low temperatures, noise, and other site-specific conditions.
- Adequate manual dexterity to operate tools, equipment, and technology required for the role.
- Capacity to climb ladders, stairs, and work at heights when necessary.
- Ability to drive for extended periods to various locations.
Experience And Qualifications
- Associates degree or equivalent combination of education and experience, not required, but preferred.
- Strong technical knowledge relevant to the adhesive and sealant dispense industry
- Excellent leadership, communication, and problem-solving skills.
- Ability to manage multiple tasks, prioritize effectively, and lead a team in a fast-paced environment.
- Customer-focused mindset with a commitment to delivering high-quality service.
- Proficiency in using service management software, scheduling tools, and other relevant technologies, such as Microsoft Office programs.
- Ability to travel as required.
- Ability to work weekends and/or evening as needed, and open to travel.
Why Work For Us
- Medical, Dental and Vision Benefits
- 401k Match
- Flexible and Team-Oriented work environment
- Generous PTO policy
- Tuition Reimbursement
- Employee Assistance Program
- Career and talent development opportunities as well as opportunities for personal growth
Leading with Integrity, Collaboration, and Passion
In today’s dynamic business landscape, these core values serve as the compass guiding our actions and decisions. Whether it’s demonstrating leadership, fostering collaboration, igniting passion, upholding integrity, or maintaining a relentless customer focus, these principles shape our mission, vison and values, and drive our commitment to excellence.
Our Core Values
Leadership
We are the leaders we wish to follow at work and in our communities.
Collaborative
One team delivering exceptional value and service.
Passion
We enthusiastically pursue excellence.
Integrity
We choose to be ethical and trustworthy.
Relentless Customer Focus
Our customers are at the heart of everything we do.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Typical work is in a climate-controlled environment requiring regular use of computer and electronic equipment.
We are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status. 
