Offer summary

Qualifications:

High school diploma or equivalent, 2 years of experience in a similar role, Experience in customer support, Excellent verbal communication skills, Good computer skills.

Key responsabilities:

Provide exceptional service to customers

Discuss customer needs and match plans

Use retention and upsell techniques

Negotiate contract renewals and document interactions

Meet Key Performance Indicators

Job description

Renewals and Retention Agent - Remote Canada

Bilingual (Spanish & English)

Start Date: November 4, 2024

About Just Energy:

Take your career to the next level with a leading North American energy company poised to lead the retail and green energy industry well into the twenty-first century. Currently operating in the United States and Canada, Just Energy serves both residential and commercial customers with essential needs, including electricity and natural gas; health and well-being, such as water quality and filtration devices; and utility conservation, bringing energy efficient solutions and renewable energy options to consumers.

Just Energy is the parent company of Amigo Energy, Filter Group Inc., Hudson Energy, Interactive Energy Group, and Tara Energy.

Your opportunity:

We are looking for dynamic Renewal and Retention Agents to help us retain our core customer base. In this role, you will deal directly with our customers to find out what issues they are facing, how we may improve our products or services, and how to retain their business. To be successful as a retention specialist, you should have a persuasive attitude, excellent customer relationship skills, and a passion for sales.

This role requires reliable commitment to the full schedule, with shifts ranging from 9:00am EST to 9:00pm EST (Monday-Friday)

Responsibilities:

Providing exceptional service to our existing customers, inbound or outbound calls
Discussing and assisting customers’ needs and matching with the most suitable price plan and promotion.
Promoting our products and company on each call.
Displays retention/upsell & cross-sell techniques for all customers requesting cancellation
Developing aggressive retention strategies based on customer feedback.
Negotiating with customers to renew contracts and retain business.
Accurately documenting interaction details.
Meeting Key Performance Indicators (Quality, Efficiency, Attendance, Conversion, and Close Rate).
Staying educated on corporate initiatives, market changes and process changes

Requirements:

High school diploma or equivalent (College or university education is a plus)
2 years of experience in a comparable position
Experience in customer support or issue resolution.
Excellent verbal communication skills with the ability to build rapport and engage customers.
Patience and empathy.
Ability to remain calm and professional in stressful situations.
Results-oriented mindset with a focus on achieving and exceeding sales targets
Good computer skills and ability to navigate appropriate software applications.
Must be able to work various shifts, mornings/afternoons/evenings
Must have access to high-speed internet.

Benefits:

Paid training.
Work from home
Retirement Saving Options
Health & Dental Insurance
Company paid Short-term Disability & Life Insurance
Employee discount opportunities
Personal development resources
Health & Wellbeing tools & resources

Who We Are:

Energy, Opportunity, and Growth are core to your way of being and are essential to succeed with us.

Energy - Energy is at the core of everything we do. Whether it's our products or our enthusiasm to excel, we are driven by a firm sense of action to achieve exceptional results, underscored by a distinct family and community spirit.

Opportunity - Just Energy is synonymous with opportunity. Our dynamic and diverse group of companies offers unparalleled opportunities to contribute to our corporate success with a host of initiatives, projects, and resources designed to promote personal and professional development and growth.

Growth - Take your career to the next level with a leading North American energy company poised to lead the retail and green energy industry well into the twenty-first century. Just Energy's range of premier training programs support employee learning and development - a cornerstone of our growth and success.

Primary Location

CA-ON-Mississauga

Job

Customer Service

Organization

Canada

Schedule

Regular

Shift

Standard

Employee Status

Entry Level

Job Type

Full-time

Job Level

Day Job

Travel

No

Required profile