Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region.
Our award-winning Cloud HCM platform offers a unified solution database and continuous calculation engine, driving efficiency, productivity and compliance for the global workforce.
Our brand promise - Makes Work Life BetterTM- Reflects our commitment to employees, customers, partners and communities globally.
Location: Work is what you do, not where you go. For this role, we are open to remote work and can hire anywhere in the Philippines.
About The Opportunity
The Senior Solutions Specialist is responsible for assisting Implementation project teams to deliver Dayforce configuration that follow best practices, providing limited customer support to clients that are awaiting implementation of their Dayforce product, and delivering long-term solutions to fix configuration gaps identified by Dayforce customers post go-live that meet the documented customer requirements in the statement of work (SOW). Rework solutioning includes confirming and/or gathering requirements, identifying data and configuration issues, and architecting a scalable and robust solution. The Senior Solutions Specialist must ensure timely completion of these projects across a variety of Dayforce modules and ensure the solutions provided are aligned to customers’ needs. Responsibilities also include mentoring and consulting with team members, documenting implementation process gaps and incorporating best practices. Additionally, the Senior Solutions Specialist works with internal teams across the organization to improve implementation quality and minimize rework post go-live.
What You’ll Get To Do - Confirm, gather, understand and document customer requirements
- Consult customers on various options to address business requirements by:
- Leveraging best practices
- Considering downstream effects of configuration choices
- Applying deep understanding of data flow in Dayforce and 3rd party applications
- Considering product performance and cloud resources to optimize solutions
- Write SQL code to identify, troubleshoot and fix data as well as configuration issues in the customer’s Dayforce instance
- Understand, troubleshoot and modify XML and XSLT code
- Project Management
- Create and follow a project plan using effort estimation, outline action items, measure progress, make adjustments and follow the plan through to completion
- Provide customers with significant and timely updates
- Prioritize and manage multiple projects for a customer and maintain strong relationships
- Collaborate with customers, Ceridian contacts and 3rd party vendors to conduct thorough testing to deliver a complete and high-quality solution
- Use negotiation and conflict resolution skills to drive projects to successful resolution
- Recommend continued product enhancements
- Support the Solutions Team by
- Providing mentorship and high-quality training materials
- Providing solution oversight for projects
- Create, document and optimize team processes
- Understand and adhere to Ceridian internal business processes to champion customer success
- Demonstrate product expertise/knowledge of the Dayforce application and how various modules interact with and affect each other
- Collaborate with Product Management, Development, Implementation and Support teams to identify gaps, implement processes and tooling initiatives to improve implementation quality
- Use negotiation and conflict resolution skills to drive projects to successful resolution
- Recommend continued product enhancements
- Support the Solutions Team by
- Providing mentorship and high-quality training materials
- Providing solution oversight for projects
- Create, document and optimize team processes
Skills And Experience We Value - Bachelor’s Degree in Computer Science, Engineering, or relevant software/computer related fields
- 4+ years of support experience or equivalent
- Superior communication, organizational and problem-solving skills
- Strong proficiency with SQL and an understanding of relational database systems
- Expert understanding of programming, HTML and Microsoft Server Technology
- Technical knowledge of XML and XSLT
- Solid exposure to hosting and change management protocols
- Preferred Qualifications and Skills:
- Previous experience in support, consulting and/or project management experience specifically in the HCM space
- Certification in the HCM space such as CPA Payroll Compliance Legislation and Payroll Fundamentals
- French language skills
What Would Make You Really Stand Out
- High level of proficiency with SQL, XML and XSLT
- Previous client support, consulting and/or project management experience
- French language skills
What’s in it for you
Dayforce is fueled by the diversity of our talented employees. We are an equal opportunity employer and consider and embrace ALL individuals and what makes them unique. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment.
We encourage individuals to apply based on their passions.
Dayforce encourages personal and professional growth. We offer excellent time away from work programs, comprehensive wellness initiatives and recognition through competitive pay and benefits.
With a commitment to community impact, including volunteer days and our charity, Dayforce Cares we provide opportunities for you to thrive both in your career and personal life. Our focus is not just on your job but on supporting you to be the best version of yourself.
Fraudulent Recruiting
Beware of fraudulent recruiting. Legitimate Dayforce contacts will use an @dayforce.com or @Ceridian.com email address. We do not request money, checks, equipment orders, or sensitive personal data during the recruitment process. If you have been asked for any of the above, or believe you have been contacted by someone posing as a Dayforce employee, please refer to our fraudulent recruiting statement found here: https://www.dayforce.com/be-aware-of-recruiting-fraud
