Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region.
Our award-winning Cloud HCM platform offers a unified solution database and continuous calculation engine, driving efficiency, productivity and compliance for the global workforce.
Our brand promise - Makes Work Life BetterTM- Reflects our commitment to employees, customers, partners and communities globally.
Due to growing demand of our HCM application our Support Team is growing. Our employees are fun, intelligent, team oriented people who live our values every day: Customer Focus, Transparency, Diligence, Optimism, and Agility. Sound intriguing?
What an Application Analyst is Responsible for [Day in the life]:
This is an excellent opportunity to join a rapidly growing leading innovator in next-generation Human Capital Management (HCM) solutions in a technically challenging and rewarding role! In this highly collaborative and fast paced environment, the Application Analyst delivers business-to-business application support to Dayforce's customers. You will work directly with customers (including Payroll, HR, Benefits and IT administrators) to champion customer priorities, drive incidents to closure, and enhance the customer support experience.
Because you are part MacGyver and part Sherlock Holmes, you will combine your strong technical and functional problem-solving skills with a keen business sense to deliver top notch customer-focused support. You will provide rapid (think Usain Bolt) responses and resolution to complex customer incidents and your clients will consistently praise your ability to provide them with regular and timely incident updates. You will have the opportunity to further improve our ability to support our customers by contributing to the support knowledgebase, as well as play a part in the improvement of our application by reproduce and meticulously documenting software defects.
You will demonstrate initiative, agility and follow through on areas of responsibility, by developing solid product and domain expertise. This will allow you to maintain the highest level of customer satisfaction by providing proactive support and consistently exceeding customer expectations. The leadership team will look to you to provide peer to peer mentoring, identify knowledge gaps and provide feedback.
What Dayforce Can Offer You [Perks of Joining our Team]:
- Collaborate with the brightest team in Human Capital Management
- Training develop deep technical expertise and gain valuable business/industry-related experience
- Dayforce offers the best of both worlds - the excitement of working in a growing startup environment, combined with the opportunities of a large organization employee-driven career path; Top Talent, Career Talk, Career Pathing, Tuition Reimbursement, Mentorship, & Job Rotation are just some of the people programs we have to help you advance your career
- Bring your whole self to work; casual dress code, a diverse workforce, and some of the greatest people around to make your work day better!
Skills/Experience We Value
- Bachelor's Degree in Computer Science, Engineering, or relevant software/computer related fields, or equivalent experience
- Proficiency with SQL and an understanding of relational database systems
- 0-2 years of technical support experience
- Strong analytical skills; demonstrated ability to bring high complexity customer issues to resolution
- Superior communication, organizational, and problem-solving skills
- Ability to work flexible hours and a willingness to work on-call if required
Qualifications/Skills That Will Make You Stand Out
- Experience with HCM (HR, Payroll, Benefits, Workforce Management, Performance Management, Recruiting) applications
- Experience with Payroll Legislation
- Experience with APIs or other Software Integration Technologies
- Familiarity with object oriented programming (especially C#, .NET)
- Familiarity with Microsoft Server Technologies (e.g. IIS, Windows Server, Microsoft SQL Server)
- Fluent in multiple languages (French, Spanish or German) is highly desired
What’s in it for you
Dayforce is fueled by the diversity of our talented employees. We are an equal opportunity employer and consider and embrace ALL individuals and what makes them unique. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment.
We encourage individuals to apply based on their passions.
Dayforce encourages personal and professional growth. We offer excellent time away from work programs, comprehensive wellness initiatives and recognition through competitive pay and benefits.
With a commitment to community impact, including volunteer days and our charity, Dayforce Cares we provide opportunities for you to thrive both in your career and personal life. Our focus is not just on your job but on supporting you to be the best version of yourself.
Fraudulent Recruiting
Beware of fraudulent recruiting. Legitimate Dayforce contacts will use an @dayforce.com or @Ceridian.com email address. We do not request money, checks, equipment orders, or sensitive personal data during the recruitment process. If you have been asked for any of the above, or believe you have been contacted by someone posing as a Dayforce employee, please refer to our fraudulent recruiting statement found here: https://www.dayforce.com/be-aware-of-recruiting-fraud
