Your responsibilities
Job Summary
Provides basic troubleshooting & problem-solving interaction with Boeing, TMX Aerospace purchasing, emergent support, and strategy participants. Duties can include order entry as well along with other task/projects which could deemed necessary by their manager.
Job Description
Key Responsibilities:
- Provide customer service regarding material and order status via phone and/or email along with periodic meetings (virtual & in-person, as needed/requested)
- Coordinate issue resolution between customer, Boeing, and appropriate internal staff members (contract administration, quality, purchasing, finance, plant, Boeing TWL, Boeing PA, onsite Boeing Ops team etc.)
- Responsible to service the account load assigned to them with a high level of customer satisfaction (internal & external)
- Ability to accurately communicate customer requirements with prompt and timely resolution of problems.
- Responsible to maintain high Customer satisfaction, evaluation will be based upon customer feedback, email correspondence and surveys.
- Running, modifying & potential analysis on reports, based on needs of account management needs (batch reports, sales analysis, lifecycle, aging report, rock report etc.)
- Completion of action items from customer meetings/emails
- Responsible to administer Sales tab on Elevation forms, PTA (premium freight transportation)
- Responsible for completing various requested Boeing tracking activities
- Completion of customer status reports, along with any issues needing attention as deemed necessary by their Regional Account Manager.
- Individualized tasks are to be submitted weekly, itemized by activity along with time spent on activity.
- At times, Account Specialist will support completion of order entry, purchase order change, plant movement, AOG or quote preparation as needed/assigned.
- Meets TKMNA Employee Attributes / Competencies
The above is intended to describe the general content of and requirement for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements.
Minimum Requirements:
- High school diploma or equivalent
- At least 1-2 years of previous customer service experience
- Solid computer skills, beyond the basic level
- Strong attention to detail
- Excellent communication and customer service skills; ability to resolve problems successfully; willingness to “go the extra mile” for the customer
- Self-starting, dependable, accepts ownership, drives own goals/performance
- Flexible in scheduling and available for overtime as needed
Preferred Requirements:
- Experience in the aerospace industry, especially in a customer service, sales, or purchasing role
Job Compensation
$19.00 - $26.52/hour
Benefits Overview
We offer competitive company benefits to eligible positions, such as:
- Medical, Dental, Vision Insurance
- Life Insurance and Disability
- Voluntary Wellness Programs
- 401(k) and RRSP programs with Company Match
- Paid Vacation and Holidays
- Tuition Reimbursement
- And more!
Benefits may vary based on job, country, union role, and/or company segment. Please work with your recruiter or tk representative for applicable benefits information.
Disclaimer
This is to notify the general public that some individuals/entities are using the thyssenkrupp (“TK”) name, trademark, domain name, and logo without authorization. They are posing as employees, representatives, or agents of TK and its associated/group companies. These individuals/entities are fraudulently offering jobs online through texts, websites, telephone calls, emails, or by issuing fake offer letters. They are also soliciting jobseekers to deposit money in certain bank accounts or providing jobseekers with fraudulent checks to obtain banking information.
TK does not ask, solicit, or accept any monies in any form from candidates, job applicants, or potential jobseekers, who have applied to or wish to apply to TK, whether online or otherwise as a pre-employment requirement. TK bears no responsibility for money being deposited/withdrawn therefrom in response to such fake offers.
TK does not:
- Send job offers from free email services like Gmail, Rediffmail, Yahoo mail, etc.;
- Request payment of any kind from prospective jobseekers or candidates for employment;
- Authorize anyone to collect money or agree to any monetary arrangement in return for a job at TK;
- Send checks to job seekers; or
- Make job offers through third parties. In the event TK uses professional recruitment services through a third party, offers are always made directly by TK and not by any third parties.
PLEASE NOTE:
- TK strongly recommends that potential jobseekers do not respond to such fake solicitations, in any manner;
- TK will not be responsible to anyone acting on an employment offer that is not directly made by TK;
- Anyone making an employment offer in return for money is not authorized by TK; and
- TK reserves the right to take legal action, including criminal action, against such individuals/entities.
TK follows a formal recruitment process through its own HR department and applications are evaluated by its HR department through pre-defined processes. Please visit our official careers website at https://jobs.thyssenkrupp.com/en to view authentic job openings at TK.
If you receive any unauthorized, suspicious, or fraudulent offers or interview calls, please email us at tkmna.employee.care@thyssenkrupp-materials.com.
We shall not accept any liability towards the representation made in any fraudulent communication or its consequences, and such fraudulent communication shall not be treated as any kind of offer or representation by TK or its group companies and affiliates.
Your profile
Company
With around 480 locations in over 40 countries, thyssenkrupp Materials Services is the biggest materials distributor and service provider in the western world. The broad service spectrum offered by the materials experts enables customers to focus on their individual core business. The area of Materials Services spans two strategic areas: global materials distribution as one-stop-shop – from steel and stainless steel, tubes and pipes, nonferrous metals and specialty materials to plastics and raw materials – and tailored services in the areas of materials management and supply chain management. An extensive omnichannel architecture offers 250,000 customers worldwide cross-channel, round-the-clock access to more than 150,000 products and services. A highly efficient logistics system ensures that all requested services are smoothly integrated into customer production processes “just-in-time” or “just-in-sequence. thyssenkrupp Aerospace is a subsidiary of the internationally operating thyssenkrupp Group. We focus on supplying aerospace raw materials and finished part logistics to the world’s leading aerospace companies and their supply chains. Operating from 35 service centers in 15 countries throughout the Americas, Europe and Asia Pacific enables us to aggregate demand across a single supply chain on behalf of the world’s leading OEM’s, while at the same time providing a truly responsive local service to meet the needs of individual subcontractors anywhere in the world.
