Offer summary
Qualifications:
One year call center experience required, Two years customer service experience preferred, Preferred background in health insurance, Proficient PC skills and Microsoft Office knowledge, Working knowledge of medical claims or billing.
Key responsabilities:
- Answer and document calls from members
- Resolve member/provider concerns and issues
- Educate customers on healthcare policies
- Communicate eligibility and benefit information effectively
- Identify trends in calls to inform supervisors