Client Director - Fed Gov

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

In this role, you will drive new business revenue through a SaaS license model by strategically managing accounts, researching prospects, and executing field-based sales activities within a key Federal Government Customer. 

Your key responsibilities will include:

• Building and nurturing relationships with C-suite executives (e.g., CFO, CIO, COO, CDO) across all product lines.
• Managing client relationships and collaborating with a broad virtual team—including Solutions Consultants, Specialists, Success Resources, Partners, and Marketing—to develop and implement effective account strategies.
• Acting as a trusted advisor, leveraging a deep understanding of your customers’ businesses to guide them on how ServiceNow can enhance their IT roadmap.
• Identifying and involving the appropriate specialists or support resources at crucial stages of the sales process.

To be successful in this role you have:

• Over 10 years of sales experience in software or solution sales organizations.
• Proven track record of building and maintaining trusted relationships with both current and prospective clients, as well as internal teams.
• Demonstrated success in generating new business, negotiating deals, and sustaining strong relationships with C-Level executives.
• Consistent achievement of sales targets and goals.
• Ability to grasp and contribute to broader IT strategies and organizational plans.
• Experienced in fostering a customer-centric approach within a collaborative, team-oriented environment.

FD21

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Work Personas 

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer 

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations 

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations 

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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