Customer Success Manager, Enterprise (Sports Vertical)

PhotoShelter is the world leader in Digital Asset Management (DAM) and content workflow solutions. Our tools help marketing and creative teams manage their visual assets in the cloud. Nearly 2,000 world class brands rely on the PhotoShelter Platform to manage, distribute and deliver creative content to their audience. Customers include Major League Baseball, the NFL, NASCAR, Delta Airlines, Wendy's, Special Olympics, FreshDirect and more.

We are seeking a seasoned Customer Success Manager (CSM) to join our Enterprise team and lead the success of our most strategic accounts in the Sports vertical. This role requires a proactive professional with a passion for building strong relationships and driving superior customer value. The ideal candidate will possess deep social media expertise, exceptional communication skills, and a commitment to exceeding client expectations - and a love of sports and sports business.

Responsibilities

• Manage a high volume (100-150 accounts) strategic portfolio of sports customers deploying a blended approach of digital tech touch and dedicated one-on-one touchpoints.
• Collaborate with clients to identify areas for improvement and implement strategies to optimize their use of the PhotoShelter platform, Socialie by PhotoShelter and its integrations.
• Function as a trusted advisor and product expert, providing strategic consultations and ongoing support to help clients achieve their business goals.
• Proactively develop and implement strategic account plans to maximize customer lifetime value and ensure high retention rates.
• Deliver impactful training sessions and customer success calls to educate clients and drive product adoption, including demonstrating how to best use new features and capabilities.
• Lead the renewal process from start to finish, including negotiation and contract finalization.
• Maintain exceptional Salesforce hygiene, proficiency in project management and time management best practices.

Requirements

• 4 -7 years’ experience managing a book of business in recurring revenue including managing the renewal and/or upsell process.
• 2-3 years experience working within social media marketing, digital asset management technology, or relevant sports business experience.
• Executive presence and ability to concisely articulate value to anyone, at any level within our customer base.
• Deep understanding of customer success methodologies and best practices.
• Proven track record in growing and expanding revenue streams
• Entrepreneurial mindset for business strategy and customer success
• Excellent problem solving and analytical skills
• Highly organized and process-oriented, comfortable with basic data analysis

Our Commitment to Diversity, Equity & Inclusion:

The team at PhotoShelter has a set of foundational values – among them are “we operate with heart” and “our integrity drives everything.” As these values guide our company, PhotoShelter is committed to maintaining a welcoming and respectful workplace that celebrates each employee’s unique identity. We recognize that diverse viewpoints and experiences are essential to the success of our team. Alongside our commitment to photographers and creative teams, we in turn ensure that team members from all backgrounds are supported to grow creatively and professionally in their careers at PhotoShelter. We’re proud to be an equal opportunity employer, and are committed to providing all employees with a work environment that celebrates individuality and remains free from any form of discrimination and harassment. It’s not about our bottom line, it’s about the core values that drive us forward. Our management team and hiring managers are mindful of the needs of our unique community, ensuring that our workplace is inclusive, welcoming and safe for all.

Benefits

We're offering:

• An inspired environment. Inc. Magazine named PhotoShelter one of the fastest growing companies in the US and we’ve been awarded one of the Best Places To Work in NYC by InternetWeek with special recognition for our employee happiness scores.
• Visual Media industry expertise through exposure to amazing photographers and videographers and new trends in the industry.
• Benefits. We offer the usual good stuff. Competitive annual salary, variable pay incentives, 401(k) with company match, insurance coverage (medical, dental and vision, life), generous PTO, and commuter benefits.

Join our team and be a part of our mission to empower Content and Marketing teams worldwide!