Offer summary
Qualifications:
Minimum 5 years in Customer Success, Experience leading teams, Familiarity with Zendesk, Salesforce, Typeform, Fluent English speaker, Results-oriented mindset.Key responsabilities:
- Manage a Customer Success Specialists team
- Develop and implement customer satisfaction methodologies
- Analyze performance and provide coaching
- Collaborate with various departments for customer experience
- Identify risks and growth opportunities