SUMMARY: Our Client Services Director (CSD) is self-motivated business development/growth/sales professional looking to establish a career with a client-centric, fast-paced, and growing company. Looking to grow and expand our presence in the National Capital Region of the United States. As a Client Services Director and Growth Leader, you will develop and execute a regional strategic sales plan and identify and develop sales opportunities from new targets, maintain positive relationships and ensure client satisfaction with existing clients. This remote/home office-based role requires an experienced growth-oriented and results-driven professional committed to success by embracing and living our core values of Persistence, Integrity, Trust, Accountability and Prudence.
DUTIES AND RESPONSIBILITIES:
- Develop a comprehensive and time sensitive business development and growth plan with strategies for growth performance. Utilize existing relationships, meet sales targets resulting in client satisfaction and profitable engagements
- Research, discover and source leads. Call on senior-level executives and forge new client relationships
- Close new business with an understanding of our client’s needs and requirements; develop and negotiate project contracts, and review client/contract specifications with project teams
- Build and maintain a sustainable sales pipeline in the Customer relationship management (CRM) system and lead in the development of annual regional territory sales plan for the company. Report on business development and growth activities weekly
- Actively participate in sales proposal development
- Delight the client. Provide positive client relations, working with them as partners to develop long-term and meaningful relationships for mutual benefit
- Write grant applications; participate with procurement process for clients including technical RFI, RFP, RFQ, and ITB. Remain current on industry and legislative changes related to 9-1-1; assess impact to clients
- Collaborate with our marketing team to identify new opportunities, interpret trends and promote efforts to meet current trends
- Coordinate activities at trade shows and conferences
- Support and promote our core values, the team, and leadership in achieving the MCP corporate mission and goals
- Perform well in a multi-tasked environment with continuously shifting priorities
- Ability to travel 70% of the time
- Performs other related duties as assigned by management
QUALIFICATIONS:
- Bachelor’s degree
- 5 years of experience in emergency communications, public safety and/or emergency management
- 5 years of business development experience. Proven success developing new opportunities and managing growth of consultancy based professional services for public safety and/or mission critical systems
- Membership and participation in affiliations and organizations pertaining to Public Safety, including various boards and committees. The candidate must have established relationships in both commercial and government environments serving the Law Enforcement, Public Safety and/or the 9-1-1 community
- Successful history and thorough background working with Public Safety Operations, Land Mobile Radio (LMR), Broadband and Wireless Communications for Public Safety, Next Generation 9-1-1 (NG9-1-1), IP based technologies
- Proficiency with Microsoft Windows, Word, Excel, PowerPoint, Outlook, and Internet Explorer. Knowledge of Deltek Vision, SalesForce and/or other automated Customer Relationship Management Systems is preferred
- Knowledge of federal, state, and local agency policies and regulatory activities related to 9-1-1
- Valid Driver’s License with the ability to drive to our client locations and MCP regional offices
- Computer skills required: Microsoft Office; Customer Relationship Management systems; Project Management Software)
ABOUT US:
Mission Critical Partners, LLC
Mission Critical Partners (MCP) is a leading provider of data, consulting, engineering, network and security solutions that are transforming segmented mission-critical networks and operations into interwoven ecosystems to improve response and justice outcomes in the communities and ever-expanding markets we serve. Through our breadth and depth of experience and an extensive network of resources, we are able to offer unique and successful solutions that help our clients improve technology and operations across a variety of industries ranging from public safety and justice to utilities, healthcare, and more. Additional information and career opportunities are available at MissionCriticalPartners.careers
Mission Critical Partners (MCP) is an Equal Opportunity/Affirmative Action Employer. We provide fair and equal employment opportunities to all qualified applicants, regardless of race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, pregnancy-related conditions, and lactation), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances.
United States citizens, Green Card holders and those authorized to work in the United States are encouraged to apply. We are unable to sponsor H1b candidates at this time.
