Job Description
As a System Engineer I on the Upgrade Center Integrated Technologies team, you will be responsible for providing consulting implementation and upgrade services to clients throughout the world for CareAware and Fetalink medical device connectivity products. These services include the integrated technology deployments of hardware, software, and clinical workflow consulting. As a member of the Upgrade Center Integrated Technologies team you will be focused on collaboratively guiding clients with upgrades and migrations of the CareAware platform in various clinical settings. This includes but is not limited to integration of lab analyzers, anesthesia systems, patient monitoring, respiratory ventilators, infusion pumps, and medication dispensing cabinets. You will support clients through regular project events, testing calls, status meetings, and conversion support. You will adhere to implementation/upgrade best practices, troubleshoot device integration, assess risk, and mitigate findings throughout client engagements in partnership with engagement management.
Career Level - IC1
Responsibilities
Duties and Responsibilities:
- Consult with clients on technical design decisions
- Conduct Technical training with appropriate client resources such as Clinical Informatics, IT, Lab Analysts, and Biomed, remotely
- Adhere to established processes, methodologies, best practices for technical implementations, and documentation
- Advise on deployment strategies such as design impacts
- Engage in client support outside of standard business hours, as needed
- Establish client relationships and maintain a high level of client satisfaction
- Cultivate effective client relationships and planning across multiple clients
- Manage multiple work assignments to meet utilization targets
- Effectively develop knowledge of CareAware and Fetalink products and services
- Consult with clients and internal teams on the deployment of hardware, software and services.
- Consult with third party vendors and partners.
- Complete hardware and software installations for clients
- Support client software functionality
- Perform technical troubleshooting and issue resolution, and escalate as appropriate
Basic Qualifications:
- At least 4 years of total combined higher education and related work experience, including:
- Bachelor’s degree in Information Technology, Healthcare, Science, Biomedical Engineering, Electrical Engineering, Industrial Engineering, or a related field of study, or relevant, equivalent work experience
Preferred Qualifications:
- Experience working with Cerner Millennium
- Experience working with CareAware iBus
- Experience working with Linux Operating Systems
- Experience with inbound and outbound HL7 messaging
- Technical troubleshooting and problem-solving experience
- Experience or interests with medical devices such as anesthesia carts, physiological monitors, ventilators, infusion pumps, and/or laboratory analyzers
- Understanding of basic networking principles
- Strong oral and written communication skills, including a high level of comfort interacting with clinical, IT, and biomedical equipment staff up to the mid-manager level
- Ability to adapt to fast paced or changing environment
General Expectations:
- Willing to work additional or irregular hours as needed and allowed by local regulations
- Work in accordance with corporate and organizational security policies and procedures, understand personal role in safeguarding corporate and client assets, and take appropriate action to prevent and report any compromises of security within scope of position
- Perform other responsibilities as assigned
Qualifications
Disclaimer:
Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.
Range and benefit information provided in this posting are specific to the stated locations only
US: Hiring Range: from $21.15 - $54.13 per hour; from $44,000 - $112,600 per year. May be eligible for bonus and equity.
Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle’s differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.
Oracle US offers a comprehensive benefits package which includes the following:
- Medical, dental, and vision insurance, including expert medical opinion
- Short term disability and long term disability
- Life insurance and AD&D
- Supplemental life insurance (Employee/Spouse/Child)
- Health care and dependent care Flexible Spending Accounts
- Pre-tax commuter and parking benefits
- 401(k) Savings and Investment Plan with company match
- Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
- 11 paid holidays
- Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
- Paid parental leave
- Adoption assistance
- Employee Stock Purchase Plan
- Financial planning and group legal
- Voluntary benefits including auto, homeowner and pet insurance
The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.
About Us
As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.
When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.
We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.
Disclaimer:
Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
- Which includes being a United States Affirmative Action Employer
