Job Description
Building off our Cloud momentum, Oracle has formed a new organization - Oracle Health Applications & Infrastructure. This team focuses on product development and product strategy for Oracle Health, while building out a complete platform supporting modernized, automated healthcare. This is a net new line of business, constructed with an entrepreneurial spirit that promotes an energetic and creative environment. We are unencumbered and will need your contribution to make it a world class engineering center with the focus on excellence. At Oracle Health, our mission is to improve healthcare and quality of life globally through better experience and easier access to health and research data for patients and healthcare providers.
As a Production Software Engineer for Oracle Health, your role is to provide client-facing technical investigation and issue resolution for your assigned software products. You will be responsible for analyzing client-reported technical issues within a large, mature code base in collaboration with other Production Software Engineers, our aligned Technical Solution Analyst team, IP development engineers, the Product Management team, and client stakeholders. This position is full remote. This position requires on-call rotations.
The ideal candidate has experience troubleshooting and debugging software applications in Java or C#, is comfortable navigating Linux servers through the command line, and has basic familiarity with SQL databases. Experience using Eclipse, Microsoft Visual Studio and Splunk is strongly preferred, especially in the context of client-facing technical support.
Required Skills:
Proficiency with one or more object-oriented language (Python, C++, C#, Java)
Databases, data models, and schema (ex: Oracle MySQL)
Analyze software design and code flows
Access code and track changes through Git
Preferred Skills:
Linux OS via command line
Use of JIRA in a Support and/or Dev environment
Great communication skills
Experience with Oracle Health (Cerner) Millennium EHR
Experience with Oracle Cerner Command Language (CCL)
Experience with BMC Remedy incident management suite
Required Qualifications:
Bachelor's degree in Computer Engineering, Computer Science, Information Systems, Software Engineering or related field, or equivalent relevant work experience.
U.S. Citizenship on U.S. soil is required. This position requires you to be eligible to receive a federal security clearance which requires you to be a U.S. Citizen. This role requires you obtain a Public Trust clearance to support US Federal Government clients.
Career Level - IC1
Responsibilities
Responsibilities:
Investigate and troubleshoot applications and services in Java and C# by reviewing log files
Test workflows in client and internal domains. Compare functionality between code levels, check configuration settings and review source code to determine the cause and resolution of reported issues.
Resolve high priority and high impact issues during on-call rotations (24x7 support for critical incidents)
Write various CCL (Cerner Command Language, similar to SQL) scripts to troubleshoot production data issues
Collaborate with US based and offshore IP teams to identify product defects
Collaborate on cross-team and cross-product technical issues with other support teams to solve complex issues
Track software updates and educate technical analysts on team about functionality changes (new features released, defects introduced, workflow changes)
Willing to work additional or irregular hours as needed and allowed by local regulations
Work in accordance with corporate and organizational security policies and procedures, understand personal role in safeguarding corporate and client assets, and take appropriate action to prevent and report any compromises of security within scope of position
Perform Other Responsibilities As Assigned
QUALIFICATIONS
Disclaimer:
Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.
Range and benefit information provided in this posting are specific to the stated locations only
US: Hiring Range: from $52,700 - $141,300 per year. May be eligible for bonus and equity.
Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle’s differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.
Oracle US offers a comprehensive benefits package which includes the following:
- Medical, dental, and vision insurance, including expert medical opinion
- Short term disability and long term disability
- Life insurance and AD&D
- Supplemental life insurance (Employee/Spouse/Child)
- Health care and dependent care Flexible Spending Accounts
- Pre-tax commuter and parking benefits
- 401(k) Savings and Investment Plan with company match
- Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
- 11 paid holidays
- Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
- Paid parental leave
- Adoption assistance
- Employee Stock Purchase Plan
- Financial planning and group legal
- Voluntary benefits including auto, homeowner and pet insurance
The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.
About Us
As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.
When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.
We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.
Disclaimer:
Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
- Which includes being a United States Affirmative Action Employer
