Documentation Quality Analyst

Job Description

Short description displayed on job title

We are seeking a Documentation Quality Analyst to play a pivotal role in our Federal Learning Design team, whose primary focus is developing and maintaining training assets for Oracle Health’s largest federal client, Department of Veterans Affairs.

Job Description Displayed In The Job Posting

As a documentation quality analyst, you will perform quality reviews of documentation developed by yourself or peers and evaluate writing based on compliance with documentation standards. You will provide training and feedback to colleagues to improve documentation quality and compliance with documentation standards. You will develop and maintain documentation standards as well as participate in initiatives to improve documentation quality, such as assisting with the on-boarding of new employees.

Key Responsibilities

• Copy edit technical training, evaluating content against style guides.
• Review learning assets for style guide adherence, writing style, writing quality and Section 508 and WCAG 2.0 compliance as they move through the production process.
• Develop templates or net new assets that comply with Section 508 and WCAG 2.0 requirements.
• Provide expertise in the application of technical writing standards for client training content.
• Collaborate with Quality Management team members to bring consistency to copy editing feedback across the team.
• Maintain relationships across various stakeholder groups to provide a unified process for content review, audit and management.
• Collaborate with Quality Management team members to develop and maintain quality management standard operating procedures, work instructions and documented processes.
• Ability to prioritize work and level of effort against deadlines to ensure quality and timeliness of deliverables to the client.
• Create and deliver ongoing professional development sessions for a growing team.
  
  
  

Career Level - IC3

Responsibilities

Key Responsibilities

• Copy edit technical training, evaluating content against style guides.
• Review learning assets for style guide adherence, writing style, writing quality and Section 508 and WCAG 2.0 compliance as they move through the production process.
• Develop templates or net new assets that comply with Section 508 and WCAG 2.0 requirements.
• Provide expertise in the application of technical writing standards for client training content.
• Collaborate with Quality Management team members to bring consistency to copy editing feedback across the team.
• Maintain relationships across various stakeholder groups to provide a unified process for content review, audit and management.
• Collaborate with Quality Management team members to develop and maintain quality management standard operating procedures, work instructions and documented processes.
• Ability to prioritize work and level of effort against deadlines to ensure quality and timeliness of deliverables to the client.
• Create and deliver ongoing professional development sessions for a growing team.
  
  
  

Basic Qualifications

• 3+ years of technical writing experience.
• 1-2 years of copy-editing experience, with 3 years preferred.
• Familiar with the AP Style Guide.
• Bachelor’s Degree in Technical Communication, English, Instructional Design, a related field or equivalent work experience.
  
  
  

Preferred Qualifications

• Expertise in eLearning and instructor-led training content creation preferred.
• Experience working in agile sprints preferred.
  
  
  

Please Note:

• Applicants for U.S.-based positions with Oracle Cerner must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.
• Due to specific client contract requirements, this position requires that the successful candidate be a U.S. citizen. The client contract also requires receipt of the appropriate government security clearance card applicable for the position.
  
  
  

Qualifications

Disclaimer:

Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.

Range and benefit information provided in this posting are specific to the stated locations only

US: Hiring Range: from $71,200 - $158,200 per year. May be eligible for bonus and equity.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle’s differing products, industries and lines of business.

Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:

• Medical, dental, and vision insurance, including expert medical opinion
• Short term disability and long term disability
• Life insurance and AD&D
• Supplemental life insurance (Employee/Spouse/Child)
• Health care and dependent care Flexible Spending Accounts
• Pre-tax commuter and parking benefits
• 401(k) Savings and Investment Plan with company match
• Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
• 11 paid holidays
• Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
• Paid parental leave
• Adoption assistance
• Employee Stock Purchase Plan
• Financial planning and group legal
• Voluntary benefits including auto, homeowner and pet insurance
  
  
  

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.

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Disclaimer:

Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

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