Health & Beauty – it’s in our DNA, the name Geneo is inspired by its root word “gene”. Born out of two great companies; Lumenis®, a global leader in pioneering innovative, energy-based solutions for Aesthetic and Vision applications, and its subsidiary Pollogen®, the innovators of the groundbreaking Geneo X® and the Oxygeneo technology. Together, Pollogen & Lumenis created the perfect balance of science and artistry in Geneo®.
Glo2Facial™ is a breakthrough treatment that unlocks the body's natural superpowers: Oxfoliate™ with O2 bubbles, amplify with LUX, a lite ultrasound experience, and detox via lymphatic massage for clean, calm and naturally hydrated skin. With its cutting-edge oxfoliation™ technology, Glo2Facial is the only treatment that triggers a natural oxygenation process from within, creating the ideal conditions to nourish and transform the skin from the inside out.
The Role Summary:
Join the Geneo team as a Customer Success Manager, where you'll take charge of our field presence, actively supporting and empowering our esthetic customers (Med-Spas, Dermatologists, Plastic Surgeons, and luxury spas) to grow their businesses with Glo2Facial.
Essential Responsibilities:
- You excel at building strong, lasting relationships. Engaging with customers, providing training, and offering guidance to help them succeed is where you thrive.
- With a consultative approach to sales, you understand that when you help customers build their business and solve challenges, they naturally grow their partnership with you.
- Comfortable interacting both virtually and in person, you'll use phone, video calls, and field visits to provide top-tier support, working alongside a high-performing internal team to ensure Glo2Facial is the essential tool for estheticians and business owners.
- Develop deep, strategic relationships with estheticians and business owners, with a primary focus on helping them create and execute business plans for long-term success.
- Leverage customers purchasing data to identify needs, showcase opportunities, introduce new products, and provide tailored solutions that solve customer challenges.
- Identify opportunities for up-selling and cross-selling, driving growth and ensuring customer success.
- Provide product training in person, ensuring customers maximize their use of Glo2Facial treatments and keep the service top of mind.
- Stay well-versed in Geneo’s product offerings to help customers unlock the full potential of their esthetic business.
- Achieve sales targets for consumables within your assigned accounts.
- Strategize with internal partners to identify second equipment sales and upgrades within the assigned territory
Qualifications:
- Proven experience in relationship-based selling, especially with consumable products that require repeat purchases.
- Experience in the aesthetics industry, particularly in dermatology, plastic surgery, med spas, or luxury spa environments.
- Demonstrated expertise in helping medical practices or spas build successful businesses around products.
- Familiarity with CRM platforms like Salesforce or HubSpot is a plus.
- Passion for skincare, with a willingness to perform Geneo treatments when needed.
Base Salary Pay: $60,000.00-$70,000.00 PLUS uncapped commission
We include full health benefits, that’s medical, dental, vision, FSAs, and HSAs. We also provide Basic Life/AD&D and Long-Term Disability coverage at no cost to you! Top these benefits off with a 401(K) plan with an employer match & did we mention, facials!
Competencies:
The ideal candidate for this role will exhibit competency in the areas listed below. At Geneo, we see possessing these values as vital to the success of the position:
Abundance: We share a win-win, pay it forward attitude.
Bend Time: We embrace a breakthrough mindset and challenge “business as usual” to achieve what others might consider impossible.
Conflict with Kindness: We value diversity of opinions and debate for better business decisions, not personal ones.
Data Drives Decisions: We celebrate the weird data that drives the most value and uncovers opportunities others miss.
Execution is Expected: This is a high performance, high IQ, no bs company.
Focus: We focus on outcomes that matter.
Job Specifications
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required by the employees of this job description. Duties, responsibilities, and activities may change at any time with or without notice.
Geneo and Glo2Fcial are committed to equal employment opportunity. We do not discriminate based on an individual’s race and associated traits, sex, gender, religion, color, national origin, ancestry, physical or mental disability, medical condition, marital status, registered domestic partner status, sexual orientation, gender identity and expression, age, genetic information, military and veteran status, or any other basis prohibited by law state or federal. This policy governs all aspects of employment at Geneo and Glo2Facial, including hiring, assignments, training, promotion, compensation, employee benefits, employee discipline and discharge, and all other terms and employment conditions.
