Reseller Specialist

Are you passionate about building strong, lasting relationships and making a difference in the wellness industry? We are looking for a dynamic and dedicated Reseller Specialist to be the primary point of contact for our valued reseller partners and clients, including those in the healthcare sector and insurance carriers/consultants. Candidates must possess prior experience in customer service and client relationship management.  

As a Reseller Specialist, you will:

• Serve as the main liaison for specific reseller partners and their clients.
• Foster long-term, trusting relationships with assigned clients.
• Oversee and manage a diverse book of business, handling day-to-day tasks with precision.
• Enhance your knowledge of our business operations and the wellness industry with the support of the Preferred Health Team.

This is a fully remote position with a salary range of $55,000-$60,000 depending on location and qualifications determined during the interview process. The position work Monday through Friday, 9:00 am to 5:00 pm ET. 

Responsibilities

• Serve as the designated contact for specific reseller wellness programs through Wellworks For You 
• Maintain a book of business consisting of resellers and the clients of resellers 
• Maintain and enhance the relationship with specific resellers of Wellworks For You 
• Meet with resellers and employer groups to expand Wellworks For You offerings 
• Provide ongoing training and education to resellers on the Wellworks For You portal capabilities and future enhancements  
• Organize regular check-in calls between the reseller contacts, mutual clients, and Wellworks to educate the contacts on new services and new portal features 
• Lead and oversee implementations of new reseller clients and employer groups 
• Work with consultants, clients, and account management team members to design, strategize, and meet the needs of each client’s program 
• Work closely with the Manager of Healthcare and Reseller Relationships to grow, enhance, and provide ongoing strategic direction to resellers 
• Understand EEOC and HIPAA laws and regulations.  
• Ability to travel, as needed 

• 3+ years related account management experience, required 
• Prior experience working with resellers, preferred  
• Flexible, open to new ideas, and willing to take on new responsibilities 
• Forward and critical thinking skills  
• Superior knowledge of Wellworks services and technology 
• In-depth understanding of the company and its position in the industry 
• Well versed in Wellworks contract language, policies, and procedures, once presented and trained
• Excellent oral and written communication skills 
• Excellent presentation skills, on camera and in person 
• Excellent organizational skills 
• Ability to perform a variety of tasks simultaneously, sometimes under tight deadlines 
• Ability to prioritize tasks and remain flexible 
• Proficiency in Microsoft Office, especially Word, Excel, PowerPoint, and Outlook