Enterprise Account Manager, Rosetta Stone, Middle East / Africa

Rosetta Stone, the premier language learning solution for over 30 years, is seeking an Enterprise Account Manager, Middle East/Africa. In this role, you will design and successfully implement Rosetta Stone language training programs, developing strong client relationships, monitoring client usage and communicating the return on investment in Rosetta Stone. You will be assigned to a group of accounts and will be measured based on adoption/usage of Rosetta Stone and client satisfaction. You will manage subscription renewal, upsell, customer retention, and engagement activities in your assigned territory.

As a Rosetta Stone Enterprise Account Manager, you will oversee accounts across the Corporate, Government and Education sectors. You’ll collaborate closely with Account Executive counterparts to achieve renewal targets and identify growth opportunities. The ideal candidate will possess the ability to influence senior client stakeholders, model strategic account management practices for other Account Managers and coordinate effectively with internal cross-functional teams to drive results.

This is a full time position for candidates living in London / United Kingdom or Turkey. #LI-UKTURKEY

WHAT YOU'LL BE DOING

• Implementation and Client Management 
• Represent best practices for Rosetta Stone service offerings, Rosetta Stone products and methodology during sales discussions and presentations
• Develop a keen understanding of customer needs and values to provide the best customer experience and maximize product adoption, usage, and engagement
• Define success plans based on client objectives and partner with key client stakeholders to gain buy-in and support for Rosetta Stone products
• Lead Rosetta Stone implementation activities, coordinate, deliver, and track implementation services to achieve retention and expansion goals
• Establish periodic reviews with key client stakeholders to gather customer feedback to help improve and enhance product offerings
• Identify opportunities to continuously promote Rosetta Stone to client users
• Effectively communicate about new products and product improvements that can provide additional value
• Proactive outreach to customers with expiring subscriptions through phone, email, and targeted campaigns to secure subscription renewal and drive expansion in your assigned territory; consult on purchasing options, prepare pricing proposals, follow up through close
• Understand all facets of Rosetta Stone Language programs - technical and operational, as well as internal Rosetta Stone systems and processes
• Develop and manage targeted campaigns to upsell and expand within existing accounts

• Internal Collaboration and Coordination
• Partner with sales team presale on individual accounts to set expectations, define client success goals, technical requirements, and success plans
• Partner with sales team throughout the client lifecycle to achieve renewal targets and identify growth opportunities
• Monitor and communicate client feedback to a wide range of internal teams to promote continuous improvement to product and processes
• Drive and implement improvements to processes, documents, tools, reports, etc., to benefit team and internal/external clients
• Maintain complete, consistent, and quality activity/contact records in our CRM application (Salesforce)

WHAT WE'RE LOOKING FOR

• BA/BS from an accredited institution required (Pedagogy, Languages is a plus)
• 3+ years of account management, customer success and/or professional services experience with B2B software/technology companies (preferably academic/learning software)
• Experience working in multicultural teams with deep knowledge and experience in the Middle East and Africa Regions
• Fluency in French and English or Arabic and English, all three will be highly advantageous for the candidate; Turkish proficiency is a plus
• Marketing experience, leadership skills and strong relationship management ability
• Experience implementing effective customer service/training and/or consulting services
• High honesty, integrity, and accountability skills
• Excellent written and verbal communication, presentation and negotiation skills
• Program/project management experience
• Ability to multi-task and communicate effectively in a high paced environment
• CRM and IT aptitude knowledge desirable (salesforce.com)
• Strong analytical skills (e.g. reporting, excel, data analysis)
• Ability to travel (up to 50%) when required to client sites
• Passionate about being a customer advocate with a sense of urgency and energy