Offer summary
Qualifications:
Degree in Business Administration or Marketing, Minimum 3 years in Customer Success Management or Key Account Management, Proven success in managing long-term customer relationships, Strong communication skills for complex topics, Analytical mindset to interpret data.Key responsabilities:
- Proactively manage existing customers to achieve goals
- Serve as contact for complex customer inquiries and collaborate internally for solutions
- Represent the company at client visits and events to strengthen relationships
- Identify upselling and cross-selling opportunities while developing loyalty programs
- Analyze reasons for cancellations and develop reactivation strategies
