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Technical Support

UNLIMITED HOLIDAYS - EXTRA PARENTAL LEAVE

Remote:

Hybrid

Contract:

Fixed term

Experience:

Entry-level / graduate

Work from:

Arlington (US)

Offer summary

Qualifications:

Relevant certifications (Microsoft, Amazon, CompTIA), Proficiency with ServiceNow or similar ticketing systems, Knowledge of Windows 10, Windows 11, Mac, Linux, Android, and Apple devices, Familiarity with AV equipment (preferred), Excellent communication and customer service skills.

Key responsabilities:

Provide technical support via phone, email, and in-person
Troubleshoot hardware and software issues for various devices
Set up/configure meetings and manage support requests through ServiceNow
Document actions in the ticketing system and maintain communication until resolution
Assist with software installation, configuration, and password/account setups

Metasys Technologies SME https://www.metasysinc.com/

201 - 500 Employees

See more Metasys Technologies offers

Job description

Your missions

Role- Technical Support
Location- Arlington VA 22203 (Onsite)
Duration- 10+ Month Contract
Shift Hours- Mon – Fri (8 am – 5 pm with 1 hour lunch)

Provide technical support via phone, email, and in-person. Troubleshoot hardware and software issues for desktops, laptops, printers, and mobile devices. Set up and configure meetings and manage support requests through ServiceNow.

Responsibilities:

Respond to and resolve customer support requests for hardware and software issues.
Set up and configure both virtual and in-person meetings.
Use ServiceNow to log, track, and prioritize support requests.
Install, configure, and maintain software; assist with password resets, account setups, and access permissions.
Provide Tier I support for operating systems, software, VoIP, email, mobile devices, malware/virus detection, and network access.
Escalate issues as needed and manage cases according to defined severities and priorities.
Document support issues and actions in the ticketing system.
Maintain communication until issues are resolved or handed off.
Attend ongoing training sessions.

Requirements:

Relevant certifications (Microsoft, Amazon, CompTIA).
Proficiency with ServiceNow or similar ticketing systems.
Knowledge of Windows 10, Windows 11, Mac, Linux, mobile devices (Android and Apple).
Familiarity with AV equipment (preferred).
Excellent communication and customer service skills.
Ability to self-educate on new technical scenarios.
Strong problem-solving and analytical skills.

Metasys Technologies is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identify, national origin, veteran or disability status.