Phx Dru Erac

Job description

Job Summary: The Recovery Specialist is responsible for initiating the appropriate action to recover outstanding claim balances by contacting consumers utilizing our state-of-the-art contact solution.
work closely with Insurance Claim Specialists in completing claims billing and follow-up activities.

Job Duties-– The duties of this position include but are not limited to the following:

• Respond to inquiries in a timely and effective manner and treat customers fairly and

consistently Negotiates account settlements within established guidelines

• Answer telephone calls regarding account inquiries and payment of claims Skills
• Strong listening skills must be able to listen and take directions
• Strong negotiation skills
• Basic computer knowledge- excel and word
• Ability to work well in a team setting

QualificationsSatisfactory preliminary criminal history background check determination and a satisfactory drug screening. The ability to perform this job successfully and perform each duty essentially. Previous experience in third-party collections and/or related industry preferred but not required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. This includes high-volume phone calls and/or correspondence to assigned customers in a fast-paced, goal-oriented damage recovery and subrogation department. The Recovery Specialist will Have knowledge of the FDCPA, State Collection Laws, HIPAA, and how they fit within the recovery management cycle in relation to auto damage claims and subrogation.

• Update customer information such as phone numbers, e-mail, and address education and/or Experience The knowledge, skills, and abilities typically acquired through the completion of a high school diploma and/or GED. This role requires a six-month minimum

Job Type: Full-time

Pay: $17.00 - $19.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental Insurance
• Employee assistance program
• Flexible schedule
• Health insurance
• Life insurance
• Paid sick time
• Paid time off
• Vision insurance
• Work from home

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Preferred)
• Negotiating Payments: 1 year (Preferred)
• Debt Collection: 1 year (Preferred)

Work Location: Remote