Offer summary
Qualifications:
Bachelor’s degree in related field preferred, Strong problem-solving skills, Excellent communication skills, written and verbal, Experience with customer support software, Technical proficiency with Microsoft 365 applications.
Key responsabilities:
- Investigate and resolve complex customer issues
- Troubleshoot within multiple systems
- Respond to customer inquiries via chat, email, and phone
- Track and file bug reports for resolution
- Ensure all tickets are accurately managed