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Contact Center Customer Service Representative

Remote: 
Full Remote
Contract: 
Experience: 
None
Work from: 

Offer summary

Qualifications:

Bachelor’s degree in related field preferred, Strong problem-solving skills, Excellent communication skills, written and verbal, Experience with customer support software, Technical proficiency with Microsoft 365 applications.

Key responsabilities:

  • Investigate and resolve complex customer issues
  • Troubleshoot within multiple systems
  • Respond to customer inquiries via chat, email, and phone
  • Track and file bug reports for resolution
  • Ensure all tickets are accurately managed
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DOXA Talent
51 - 200 Employees
See more DOXA Talent offers

Job description

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Your missions

Role Summary

Our client is looking for a dedicated and detail-oriented Contact Center Customer Service Representative who will be responsible for investigating and resolving complex customer issues, ensuring a seamless experience for our users across various platforms. The ideal candidate will have a passion for problem-solving and delivering exceptional customer service.

SCHEDULE: 10:00 AM – 7:00 PM Eastern Daylight Time (10:00 PM – 7:00 AM Philippine Standard Time), follows Philippine holidays

POSITION TYPE: Full Time

WORK ARRANGEMENT: Remote

Essential Functions

  • Investigate complex customer issues around reporting, payments, product functionality, and account configuration
  • Troubleshoot within multiple systems, leveraging internal knowledge bases to find accurate solutions
  • Respond to all tickets thoroughly, ensuring all questions are answered and the customer is satisfied
  • Respond promptly and professionally to multiple inbound customer channels simultaneously, including chat, email, and phone
  • Track and file bug reports, ensuring to close the loop with customers once technical issues are resolved
  • Ensure all tickets remain in the correct status, fill out missing information about accounts, and be proactive with customer follow-up

Qualifications

  • A Bachelor’s degree in the related field is preferred
  • Strong problem-solving skills and attention to detail
  • Excellent communication skills, both written and verbal
  • Ability to manage multiple tasks and prioritize effectively
  • Experience with customer support software and tools
  • Technical proficiency and ability to quickly learn new systems
  • Strong computer aptitude, which includes expertise with Microsoft 365 applications
  • Aptitude in data management, analytics, reporting preparation
  • Ability to function in an autonomous environment—independent worker, self-directed

Required profile

Experience

Level of experience: None
Spoken language(s):
Check out the description to know which languages are mandatory.

Soft Skills

  • Problem Solving
  • Multitasking
  • technical-acumen
  • Customer Service
  • verbal-communication-skills
  • Detail-Oriented

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