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IT Helpdesk Intern - Winter 2025 (Hybrid)

unlimited holidays - extra holidays - extra parental leave - long remote period allowed

Remote:

Hybrid

Contract:

Internships

Salary:

48 - 48K yearly

Experience:

Entry-level / graduate

Work from:

Toronto (CA)

Offer summary

Qualifications:

Currently enrolled in College, Basic technical aptitude in IT, Experience in IT or Computer Science.

Key responsabilities:

Provide L1 support for hardware/software
Resolve client issues through Slack/in-person
Track and manage customer tickets
Assist in identity and access management
Suggest improvements for IT processes

Super Information Technology & Services SME https://www.super.com/

201 - 500 Employees

HQ: Toronto

See more Super offers

Job description

About Super.com

We started Super.com to help maximize lives–both the lives of our customers and the lives of our employees– so that everyone can experience all that life has to offer. For our employees, our promise is that Super.com is more than just a job; it’s an opportunity to unlock one’s potential, where learning is celebrated and impact is realized.

We are more than a fast-paced, high-growth tech company; we care about our people and take career progression seriously. This is your career and our aim is to supercharge it through the people, the work, and the programs that fuel who we are.

About the Role

As an IT Helpdesk Intern you will work closely with staff to enable success from a technology standpoint while maintaining a secure and controlled environment. This role will be based out of our Toronto office (in person, 3-5 days a week) to support user and hardware needs. As one of our IT hires, there is tremendous potential to grow and influence the company’s IT processes.

Challenges You'll Solve

Provide L1 support for hardware and software needs through a ticketing system

Resolve issues for clients via slack or in person

Track customer issues and resolutions

Walk the employees through the problem-solving process

Direct unresolved issues to the next level of support personnel.

Provide accurate information on IT products or services

Record events and problems in service management software

Pass on any feedback or suggestions by employees to the appropriate internal team.

Identify and suggest possible improvements on procedures.

Assist in management of identity and access management in accordance with established policies and procedures

Determine the best solution based on the issue and details provided by employees

About You

Currently enrolled in College

Solution focused with excellent communication skills

Basic technical aptitude and fundamental comprehension of information technology, including but not limited to: Windows OS, Mac OS, Google Workspace & Office 365

Knowledge of how to diagnose and resolve basic technical issues

Fluency in English

Customer-oriented and cool-tempered

Propensity to work under pressure with a large workload

Has IT, Computer Science or relevant field experience

Perks & Benefits

Compensation: we pay our Interns top-of-market

$300 One-time home office set up allowance

$25/Week UberEats allowance on Fridays

$300/Term Learning and Development allowance

$120/ Term Fitness/Wellness allowance

Top Talent: work with the best in the world, including Engineers and Leadership from Google, Facebook, Wish, YouTube, Uber, and more

Build Something Great: most importantly, build a product used by millions around the world - have ownership, have impact, and do great work

We Believe in Equal Opportunity

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Accommodations are available on request for candidates taking part in all aspects of the selection process. If needed, please notify our Talent Acquisition Partner.