National Account Client Specialist Director

Together we fight for everyone’s opportunity for a better financial future.

We will do this together — with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone’s access to opportunities. The status quo is not good enough … we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future.  We know that reaching this future depends on our actions today.

Like our Purpose Statement, Voya believes in being bold and committed to action.  We are committed to a work environment where the differences that we are born with — and those we acquire throughout our lives — are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision.

Are you ready to join a company with a strong purpose and a winning culture? Start your Voyage – Apply Now

.

Profile Summary:

The Health Account Solutions Service Director owns the client engagement responsibilities for a team of Relationship Managers; responsible for day to day and ongoing client relationship engagement activities in support of Voya’s Health Account Solutions clients.  In addition to leading and developing a high functioning team, this position is responsible for establishing workflow and processes that will result in measurable contributions to block management, retention and profitable growth for the organization.

Contributions You'll Make:

• ​ Leads and develops the Health Account Solutions Relationship Management (RM) team to deliver overall results for assigned blocks of business; while providing a positive work environment, fostering teamwork, growth, and maintaining high team morale.
• Partners with the Health Account Solutions Plan Management leadership team to align on overall strategy in managing the Health Account Solutions block of business; including but not limited to case assignment, Relationship Manager/Plan Manager alignment, and roles and responsibilities for ongoing client engagement.
• Drives a strong culture of performance and consistent client centric engagement process and improvement across the Health Account Solutions RM team.
• Identifies and implements best practices across the Health Account Solutions RM team. Supports development within the team, providing access to additional training and growth opportunities.
• Ensures all interactions consistently focus on delivery of a service model that aligns to the needs of the HR teams we serve.
• Partners with operations, marketing, sales enablement, and sales training leaders to identify and drive development of effective processes and tools.
• Supports issue resolution in a collaborative and productive fashion.
• Involved in strategic business process initiatives including regular efficiency and customer experience improvements.
• Hires, trains, develops, evaluates, and conducts performance reviews. Ensures overall expectations for each Health Account Solutions RM is met within the team.

Preferred Knowledge & Experience:

• At least 5-10 years of work experience in the insurance or financial services industry, with a minimum of 2 years of management experience.
• Proven leadership skills, including the ability and desire to motivate and lead in a fully remote team-based environment.
• Strong organizational, planning, time management and delegation skills.
• Excellent communication, presentation, negotiation, persuasion, and conflict management skills.
• Strong interpersonal skills that enable engagement cross-functionally and at all levels of the organization.
• A track record of working with other leaders across the value stream on projects.
• Ability to utilize a data-driven approach for decision making, both in day-to-day leadership and strategic tradeoff analyses.
• Understanding of the Health Account Solutions business and comprehensive knowledge of company products and services.
• BA degree or equivalent experience is required.

*This position is fully remote and can sit anywhere in the US.

#LI-JS1

Compensation Pay Disclosure:

Voya is committed to pay that’s fair and equitable, which means comparable pay for comparable roles and responsibilities.

The below annual base salary range reflects the expected hiring range(s) for this position in the location(s) listed. In addition to base salary, Voya offers incentive opportunities (i.e., annual cash incentives, sales incentives, and/or long-term incentives) based on the role to reward the achievement of annual performance objectives. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Voya Financial is willing to pay at the time of this posting.

Actual compensation offered may vary from the posted salary range based upon the candidate’s geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Be Well. Stay Well.

Voya provides the resources that can make a difference in your lives. To us, this means thriving physically, financially, socially and emotionally. Voya benefits are designed to help you do just that. That’s why we offer an array of plans, programs, tools and resources with one goal in mind: To help you and your family be well and stay well.

What We Offer

• Health, dental, vision and life insurance plans
• 401(k) Savings plan – with generous company matching contributions (up to 6%)
• Voya Retirement Plan – employer paid cash balance retirement plan (4%)
• Tuition reimbursement up to $5,250/year
• Paid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day.
• Paid volunteer time — 40 hours per calendar year

Learn more about Voya benefits (download PDF)

Critical Skills

At Voya, we have identified the following critical skills which are key to success in our culture:

• Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations.
• Critical Thinking: Thoughtful process of analyzing data and problem solving data to reach a well-reasoned solution.
• Team Mentality: Partnering effectively to drive our culture and execute on our common goals.
• Business Acumen: Appreciation and understanding of the financial services industry in order to make sound business decisions.
• Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage.

Learn more about Critical Skills

Equal Employment Opportunity

Voya Financial is an equal-opportunity employer. Voya Financial provides equal opportunity to qualified individuals regardless of race, color, sex, national origin, citizenship status, religion, age, disability, veteran status, creed, marital status, sexual orientation, gender identity, genetic information, or any other status protected by state or local law.