Key Account Manager

At World Kinect, our employees are the key to our global success. We are industry leaders due to the innumerable talents of our approximately 5000 strong professional team. Our people thrive in an entrepreneurial and culturally-diverse environment, where innovative thinking, collaboration and efficient execution are highly valued. Our high-performance culture is what allows us to drive sustained growth. Stronger together, we promote an environment where individuals can thrive.

Reporting to the Head of Commercial Sales, the Key Account Manager will be responsible for growing the business whilst also maintaining a portfolio of Key Commercial, Industrial and Agricultural accounts.

Key Responsibilities:

• Manage and develop a Commercial portfolio of our Highest Volume and Profit contributing Key Commercial, Industrial and Agricultural customers.
• Responsible for generation and improvement of customer revenue, volume and gross margin through the application of Company business tools and guidelines, in line with individual and Regional budgets.
• It is the Key Account Manager’s responsibility to organically grow the profitability of their customer portfolio through price management, share of wallet and loyalty through additional products and revenue streams.
• Core responsibility for achieving monthly targets and associated KPI’s as set out by the Regional Commercial Manager.
• Upsell the full range of the World-Kinect group of Companies products and services to increase revenue, including Energy procurement, Lubricants, tanks and Fuelcards.
• Conduct face to face meetings with Key customers to strengthen both our relationships and our customer offerings.
• Achieve highest standards in customer excellence and adhere to customer complaints procedures wherever required.
• Work alongside our various Internal functions to drive customer loyalty through a variety of Price Risk Management proposals and sustainability offerings.
• Work collaboratively with colleagues throughout the WFL UK Ltd business to achieve a greater overall offering and in turn loyalty with all our customers.
• Process customer orders, deal with queries, and exhibit the highest standards of customer service at all times.
• Works collaboratively with both the Regional Commercial Manager and Marketing Department to manage customer churn to a minimum standard through bespoke campaigns and portfolio action plans.
• Utilise a variety of video conferencing applications available to successfully conduct customer meetings and account reviews in the absence of face-to-face capability.
• Embrace a health and safety focused culture at all times.
• Maintain a professional and reputable approach to all internal and External situations.
• Managing financial risk alongside our various credit functions to ensure customer accounts can trade in line with associated financial terms and limits.

PERSON SPECIFICATION (BACKGROUND AND SKILLS):

Essential Skills

• Portfolio management, Ideally gained selling into a Commercial, Agricultural and Industrial Customer base
• Key account management experience
• Full UK driving license
• Strong computer skills (Word, Excel, Outlook)
• Strong interpersonal and communication skills (oral and written)
• Comfortable working under pressure and to KPIs
• Ability to work effectively within a team and independently
• Have a successful track record in a competitive sales environment
• Be experienced in building relationships to secure repeat business
• Have the ability to work using your own initiative
• Have the ability to build professional relationships with a wide range of customers
• An ability to drive a business forward

Desired Skills

• Background in Fuel sales or specialty fuel sales, alternative fuels or sustainability solutions