Offer summary
Qualifications:
Bachelor's degree in Computer Science or related field., 7-10 years leadership experience in technical support or customer service, preferably in SaaS or healthcare industry..Key responsabilities:
- Lead and manage Market Success team, Helpdesk staff, and Market Success Analyst team with clear objectives.
- Oversee partner onboarding, relationship management, and support initiatives; conduct data analysis for optimizing partner success.