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Senior Product Manager (SaaS)

Remote:

Full Remote

Contract:

Freelance

Salary:

48 - 90K yearly

Experience:

Senior (5-10 years)

Work from:

Poland

Offer summary

Qualifications:

Experience in product management, Knowledge of integrative ecosystems, Familiarity with AI solutions, Strong understanding of data metrics, Ability to develop clear product artefacts.

Key responsabilities:

Collaborate with Machine Learning teams.
Oversee integration and API ecosystem.
Monitor metrics for growth opportunities.
Create detailed business cases and roadmaps.
Communicate product updates across teams.

Tidio Information Technology & Services SME https://www.tidio.com/

51 - 200 Employees

See more Tidio offers

Job description

Your missions

Location: Europe, remote

Salary: up to 90.000 EUR annually company cost (compensation gross differs depending on location and local taxes)

Form of employment: Contract of employment or B2B contract (self-employed)

We are a fast-growing tech company created by experienced international talents. Our product is a top-rated, AI-driven customer service platform for small and medium businesses. Our long-term goal is to create a frictionless customer experience for individual users and, at the same time, help entrepreneurs worldwide grow their businesses by supporting them with a top-notch, sales-increasing tool. We aspire to become the category-defining company of the AI era of customer success and are in a good position to achieve it.

Here are a few facts about us:

We are among the Top 50 AI and Customer Service Products in G2’s Best Software Awards 2024. We currently rate at 4.7/5 in Shopify and G2.
Every month, our widget is viewed by 350 million unique users, which is 4% of the global population,
The new Tidio AI feature (Lyro) - answers up to 70% of customers’ questions in seconds and is available to users even on a free plan. It’s a real AI revolution! 🚀🤖
We currently hire over 170 fantastic people.
In 2022, we secured $25 mln in a Series B Investment round (check 👉TechCrunch’s article)
In June 2023, our monthly MRR exceeded $1M.

Would you like to see what working with us looks like? Check out our #GrowWithTidio video👇

By joining Tidio as a Product Manager, you will become a crucial member of our Product Team. You will work closely with the Lead Product Manager and take responsibility for our Integrations, OpenAPI, Marketplace & Lyro AI solutions which require external data sources.

As the Senior Product Manager, you will:

Work alongside Machine Learning, forging real-time data solutions for Lyro AI Agent;
Be responsible for our integrations ecosystem, including Integrations, OpenAPI, Tidio Marketplace & Software Partner Program;
Monitor relevant metrics, identify issues and potential opportunities for PLG;
Develop comprehensive and well-researched product artefacts, such as Business Cases/ Epics & Roadmap providing clarity to the business;
Work closely with your immediate team, including an Engineering Manager, Engineers (Backend, Frontend, QA) and a Designer;
Communicate effectively to the broader business including product roadmap, new features and answers to other team's inquiries;
Work hand in hand with the Lead Product Manager to agree objectives, leading metrics and prioritise initiatives.