Job description

As a Client Service Representative, you will be responsible for assisting clients with various inquiries. Building relationships with our valued clients will be your top priority.

Key Responsibilities

Manage the servicing of the existing clients, including handling customer servicing inquiries and dealing with escalated payment issues

Ensuring the timely collection of statements and other documentation necessary for servicing

Follow all changing guidelines within the servicing process and applicable policies due to changes in requirements or recommendations by CFPB, FRB and other regulatory agencies

Determine the reason for cancellation and best course of action to assist in retention

Increase contact rate effectiveness

Responsible for managing high volume of phone calls for a large customer base

Extensive knowledge of the firm's product offerings

Qualifications:

The ideal candidate should demonstrate the ability to determine the best course of action for a client inquiries. Client Service Representatives must be able to work efficiently and with other departments to ensure client inquiries are handled in a timely manner. Must be able to multitask and be very organized juggling multiple tasks at one time.

Customer Service skills (verbal & written)

Familiarity with debt settlement products

Empathetic

A history of meeting performance targets

Team Player

Maintaining a positive attitude

Professionalism

Excellent time management and prioritization skills

Superior organizational skills

Job Type: Full-time with Hourly Payouts

Benefits:

Paid time off