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Customer Success Manager

Remote:

Full Remote

Salary:

4 - 4K yearly

Experience:

Mid-level (2-5 years)

Work from:

Canada

Offer summary

Qualifications:

2+ years in GRC or compliance, Great empathy and people skills, Ability to multitask and collaborate.

Key responsabilities:

Manage customer relationships post-sale
Become an expert in compliance standards
Analyze and refine internal processes

Secureframe Scaleup https://secureframe.com/

51 - 200 Employees

See more Secureframe offers

Job description

Secureframe is on a mission to help organizations build trust and stay secure at every stage of growth. With increased data breaches and cyberattacks across industries, companies are demanding higher security and compliance standards from their vendors, but getting compliant can take a year or more, slowing a company’s speed-to-market and sales.

Secureframe’s security compliance automation platform enables any organization to have rigorous security and compliance practices without the need to be security experts. Secureframe is a Series B company (read our release) backed by top VCs including Kleiner Perkins, Accomplice, Gradient Ventures (Google’s AI Fund), BoxGroup, Village Global, and many more.

We’re an impactful, and highly collaborative team aiming to bring excellence to the world of security and compliance. Every member of the team is an owner, with a lot of responsibility and the opportunity to play a critical role in building out the team and defining our culture. As a Customer Success Manager, you will help Secureframe maintain a stellar user community and have our customers be product advocates.

This position will be fully remote with the candidate ideally residing in Canada.

What you’ll do

Own customer relationships post-sale which includes adoption, ensuring satisfaction, and renewals

Know the product inside and out so you can manage customer activities including onboarding, training, and growth

Become an expert in SOC 2, ISO 27001, HIPAA, and other forms of compliance

Set-up recurring customer syncs to discuss progress towards goals, opportunities to leverage the platform, and gather any relevant feedback

Deliver on key success metrics such as NPS and CSAT along with achieving internal team goals

Work cross-functionally with sales, marketing, engineering and product teams to align on customer needs and company strategy

Constantly analyze, refine, and iterate on internal processes to make them more efficient

Who we’re looking for

2+ Years of experience in GRC or Risk Advisory, risk management, compliance, or audit

Interest in supporting sales and commercial business development efforts

Strong empathy for customers and passion for revenue growth

Great people skills – ability to quickly understand your audience and tailor the right message to them

Ability to collaborate and communicate effectively along with balance the needs of the Secureframe team and our customers

Ability to manage multiple accounts/priorities at a time with attention to detail

Autonomous worker with an ownership mindset who is action-oriented, organized, and meticulous

Passion and ability to work well in a fast-paced, rapidly changing environment

Benefits

Medical, dental, and vision benefits for you and your dependent(s)

Unlimited PTO

401(k)

Paid family leave

Ground floor opportunity as an early member of the team

We've become aware of fraudulent job offers and recruiters falsely claiming to represent Secureframe.

Please note:

1. Official Communication: All genuine Secureframe recruiting communication and job offers are sent from @secureframe.com email addresses.

2. No Fees: We never ask for payments or fees from job applicants at any stage.

Secureframe is an equal opportunity employer. We aim to create an environment where every team member at Secureframe feels like they belong so they can have a greater impact on our business and customers. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Collaboration, connection, and having fun with colleagues is an important part of our culture as a remote first company. Therefore, all employees must be able to travel by air to company offsites two to four times per year (reasonable accommodations will be made where appropriate).