This is a remote position.
A. ABOUT EXTEND YOUR TEAM
Who Are We?
Being driven, passionate, and genuine is what connects us. If this describes you, then it’s time for you to join us!
At Extend Your Team, you’ll find a place where you can nurture your talent and learn new ones as you go. You’ll get the chance to connect with other like-minded VAs and be able to work with an amazing team that is committed to their work, have a sense of purpose, and can handle adversity with humor and grace.
We are a premium agency where you are not only "a VA in the Philippines" but a valued member of the team.
How are we different?
- Top Tier Benefits - We respect your time and your needs. We show it by making sure you get compensated well without any delays.
- Unlimited Online Training - You can gain access to different online courses such as Digital Marketing, Six Sigma, Programming, and more!
- No Ghosting - We do not ‘ghost’ you and not pay
- Monthly Support - We will check in with you regularly to make sure you are successful
- Your Voice Matters - We encourage feedback and suggestions within the team. We do not believe in hierarchy and believe in Agile HR.
B. ABOUT THE ROLE (CLIENT)
Company Mission:
Our mission is to reduce the cost of capital across the world.
About the Company:
We have invented a new credit card powered by an advanced asset-securing platform that enables us to offer much lower APRs to consumers. Our team is a combination of deep technology (Microsoft, Google, Facebook), and finance (Nubank, Goldman Sachs, Square, Carta, SoFi) executives. Our Seed round was led by Max Levchin, and our Series A by Founders Fund - with participation in both rounds by Sequoia, NYCA, and others. Our work involves building the world’s first completely autonomous asset-securing process, world-class risk models for underwriting, and an incredibly smooth & efficient product experience for consumers to apply, activate, and manage their credit cards. We’re looking for detail-oriented, driven, and empathetic customer experience managers who want to work with intelligent, motivated, intense, and interesting people to provide people who are applying and people who have received the Aven card with an extraordinary experience.
Cultural Values:
1. Depth and rigor of thought - we try to be rigorous in our thinking & dive into the details.
2. Minimalist - we are spartan in our design, in our code, and even in our processes.
3. Speed of execution - we move fast & value decisiveness. We think speed drives quality.
Responsibilities
• Collect payments on past-due accounts.
• Contact DQ customers daily via SMS, Email, and outbound calls.
• Ability to negotiate with the customer to make a payment.
• Collecting data on the reason why they went DQ
• Able to use tools such as Zendesk, Asana, Google Drive, and email
Requirements
• 5 Years of experience in collections and recovery (Mortgage or Credit Cards)
• Experience in financial services or related industries (mortgage experience preferred)
• Superb communication, collaboration, and problem-solving skills
• Proficiency, speed, and accuracy in written communication
• Fluency, clarity, and good diction in English
• Great organizational skills & time management abilities
• Experience using customer communication and task management programs, Zendesk Google Drive, and Email
• Ability to effectively interact with customers and internal stakeholders.
• Attention to detail and accuracy in documenting.
• Ability to work independently and handle a high volume of tasks.
• Bachelor's Degree or comparable work experience in financial services
• Flexibility to work US Pacific time 8 AM to 7 PM (with a 1-hour break time in between)
● Must live in the Philippines
