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Salesforce Support Engineer (L2, L3)

Remote:

Full Remote

Experience:

Mid-level (2-5 years)

Work from:

Poland

Offer summary

Qualifications:

At least 5 years in Salesforce support/ development/ administration, Strong understanding of Salesforce architecture and data model.

Key responsabilities:

Provide 2nd and 3rd level support for Salesforce platform
Resolve technical issues and maintain system functionalities
Monitor, optimize environment, stay updated with releases
Create technical documentation and best practices

NATEK SME https://natek.eu/

501 - 1000 Employees

See more NATEK offers

Job description

Job Description

As a Salesforce Support Engineer, you will play a crucial role in providing advanced support and troubleshooting (2nd and 3rd Level) for our Customer's Salesforce platform.

Working closely with the Salesforce development team and other cross-functional teams, you will ensure the smooth operation of the Salesforce environment and deliver exceptional service to users.

Your Responsibilities

Provide 2nd and 3rd level support for complex issues and escalations related to the Salesforce platform
Diagnose and resolve technical issues, including but not limited to configuration, customization, integration, and data integrity
Develop and maintain advanced Salesforce functionalities, customizations, and integrations to meet business requirements
Perform proactive monitoring, maintenance, and optimization of the environment
Create and maintain technical documentation, including troubleshooting guides and best practices
Stay up-to-date with Salesforce releases, features, and best practices, and provide recommendations for continuous improvement

Our Requirements

At least 5 full years of previous Salesforce support/ development/ administration experience
Strong understanding of Salesforce architecture, data model, and security model
Proficiency in Apex, Visualforce, Lightning Web Components, and Salesforce APIs
Excellent problem-solving skills and ability to troubleshoot complex technical issues
Strong communication and collaboration skills
Fluency in English

Benefits

Remote work
Internal Mobility Program – enjoy many opportunities for career growth, job rotations, diversity of projects & technologies
Referral Program – enjoy cooperation with your colleagues and get a bonus!
5/10 Years NATEK Club – we offer long-term cooperation and celebrate each fifth-year cooperation anniversary with gifts
NATEK CSR Events & team buildings – enjoy our values: accountability, partnership and expertise and #workITwithus
Cafeteria
Medical Healthcare
Multisport Club Card
Technical and Personal training
Language courses

Additionally only for COW: