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Customer Success Manager- US

extra holidays - extra parental leave
Remote: 
Full Remote
Contract: 
Full time
Experience: 
Senior (5-10 years)
Work from: 
New York (USA), United States

Offer summary

Qualifications:

At least 5 years client management in online marketing, Knowledge of Meta/GGL ads echo-system, campaign management, Working with international market, Previous experience with data and analytical skills, Previous work at SaaS companies.

Key responsabilities:

  • Own clients: training, account management
  • Develop and manage relationships with key advertisers
  • Identify growth opportunities and help them scale
  • Perform consultative sales strategies
Voyantis logo
Voyantis Information Technology & Services Scaleup https://voyantis.ai/
11 - 50 Employees
About Voyantis
Voyantis transforms customer lifecycle, from acquisition to retention, for businesses with extended payback periods. Big brand names like Lennar, Miro, and Figma, leverage our AI platform for Value-Based on Meta and Google. Voyantis crafts bespoke predictive Lifetime Value (LTV) and conversion models and orchestrates the automatic delivery of user-level signals to leading ad networks. Training ad networks AI for targeting the highest value customers with Voyantis delivers improved Return on Ad Spend (ROAS) as high as 20-50%. Leveraging deep predictive signals from day one, automatically streamed to companies' BI systems, Voyatnis helps businesses tailor services and offers to individual customer needs and spend trajectory, boosting satisfaction, customer loyalty and maximizing profitability.
See more Voyantis offers

Job description

Description

We are looking for an excellent CSM to join our growing team!


You’ll be surrounded by curious and passionate team members who are hungry to make a real impact. We’re always looking for like-minded professionals to join our amazing team!


Who are we?

Voyantis is a leading LTV prediction platform that powers decisions of performance marketing teams. Our platform provides accurate future lifetime value for each user shortly after acquisition, allowing marketing teams to optimize revenues and make data-driven decisions.


Responsibilities

As CSM you’ll take ownership of your clients from the first week on, and be responsible for their training and account management. You will develop relationships with some of the mobile industry’s top advertisers in the world, and be responsible for understanding their needs, identifying their growth opportunities and helping them scale by performing consultative sales.  


Requirements

  • At least 5 years of experience in client management in the online marketing world.
  • Knowledge of Meta / GGL or ads echo-system and campaign management – Must! 
  • Working with the international market – a Must!  
  • Previous work with data and analytical skills- Must!
  • Previous experience working at SaaS companies 
  • Revenue driven and focused on client revenue growth
  • Very strong customer management and relationship management skills
  • High ability to understand the product and a technological orientation.
  • Problem Solver, independent and passionate, able to prioritize and multi-task
  • Thrive in a fast growing and rapidly changing environment

Required profile

Experience

Level of experience: Senior (5-10 years)
Industry :
Information Technology & Services
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Client ServicesCampaign ManagementData AnalysisCustomer Relationship ManagementGoogle AdsRevenue GrowthBanner Ads

Other Skills

  • Multitasking
  • Problem Solving
  • Prioritization
Are you interested?

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