CPT-7126 Telehealth Virtual Assistant (Bilingual and Non-bilingual) at 20four7VA

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CPT-7126 Telehealth Virtual Assistant (Bilingual and Non-bilingual)

REQUIRED SERVICE: (Telehealth) Business Support
REQUESTED EXPERIENCE TIER LEVEL: Junior/Senior Level
MIN. HOURS/WEEK: 40 hours
SHIFT TIME ZONE: EST
SHIFT HOURS: 8am to 8pm
SHIFT DAYS Monday to Friday
Number of VAs: 10-15

GENDER PREFERENCE: N/A
LANGUAGES SPOKEN/PREFERENCE: English and/or Spanish
ACCENT PREFERENCE: neutral accent
REGION PREFERENCES: N/A

We are seeking a highly organized and detail-oriented Virtual Assistant to provide administrative support for our multispecialty medical practice. The ideal candidate will be responsible for managing patient appointments, answering inquiries, and handling various administrative tasks.

Responsibilities

• Patient Scheduling: Manage patient appointments across multiple specialties (primary care, weight loss, OB/GYN, neurology, podiatry, cardiology, pediatrics).
• Patient Communication: Answer incoming calls, emails, and texts from patients.
• Patient Intake: Collect patient information and prepare for telemedicine appointments.
• Insurance Verification: Utilize Navinet and Availity to verify patient insurance eligibility and benefits.
• Prior Authorization: Assist in prior authorizations for medical procedures and treatments through CoverMyMeds.
• Payment Assistance: Lead patients to process copays and insurance payments.
• Data Entry: Maintain accurate and up-to-date patient records in the Athena electronic health record system.

Qualifications

• Strong organizational and time management skills.
• Strong and excellent customer service skills.
• Excellent verbal and written communication skills.
• Proficiency in using medical practice management software (Athena) - nice to have
• Experience with insurance verification and prior authorization processes. - nice to have
• Ability to multitask and prioritize tasks.
• Proficiency in Spanish and/or English.

Applications/Software:

• Athena
• Klara
• Availity
• Navinet
• Covermymeds
• Phone System: RingCentral

Client Industry: Health, Wellness and Fitness

Want to work with this amazing client? Apply now and join 20four7VA! Join the remote world, today.

What we offer:

• Competitive rates
• Weekly payments
• Annual rate increase (based on performance)
• Paid time off
• Paid holidays
• Various open roles are available
• Free training and upskilling
• Constant support and guidance from managers and mentors
• Clear schedules and guidelines
• A vibrant community always ready to support you
• And more!