Offer summary
Qualifications:
You're a proven CS leader with 7+ years experience, including 3+ years in leadership role, Experience in mid-market/enterprise B2B SaaS, achieving high CS targets, Familiarity with CS best practices, tools, customer health scoring and playbooks, Successful collaboration with Sales and Product leaders, Proven track record in hiring, developing and retaining top-tier CSMs.
Key responsabilities:
- Lead and develop remote CS team, set and drive quarterly strategy and goals
- Hire, onboard, train new CSMs, work on CS capacity management and forecasting
- Improve CS best practices, processes, customer retention and expansion numbers
- Liaise with other zeroheight leaders for smooth collaboration and alignment
- Stay updated on market trends, industry benchmarks, communicate company's positioning