Account Executive I

Exemption Status:

“Pay scale information is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any selected candidate or employee, which is always dependent on actual experience, education, qualifications, and other factors.  A full review of our comprehensive pay and benefits will be discussed at the offer stage with the selected candidate.”

This position is not eligible for Sponsorship.

MedImpact Healthcare Systems, Inc. is looking for extraordinary people to join our team!

Why join MedImpact? Because our success is dependent on you; innovative professionals with top notch skills who thrive on opportunity, high performance, and teamwork. We look for individuals who want to work on a team that cares about making a difference in the value of healthcare.

At MedImpact, we deliver leading edge pharmaceutical and technology related solutions that dramatically improve the value of health care. We provide superior outcomes to those we serve through innovative products, systems, and services that provide transparency and promote choice in decision making. Our vision is to set the standard in providing solutions that optimize satisfaction, service, cost, and quality in the healthcare industry. We are the premier Pharmacy Benefits Management solution!

Job Description

Summary:  The Account Executive (AE) reports to the Director of Account Management and is responsible for building, managing and maintaining the Covered Entity (CE) client relationship for SUNRx. The Account Executive I is also accountable for increasing utilization and providing first level support for their CE clients. AE’s are the face of the company and service the clients with professionalism, accountability and credibility.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Responsible for overall CE customer relationships, including those with decision makers.
• Maintain in depth knowledge of CE customer organization’s structure, contract, benefits, culture, usage, program goals and other needs. 
• Maintain frequent contact with appropriate personnel in the CE customer organization(s) through face-to-face meetings, telephone calls, WebEx, and written communications.

• Knowledge of the profitability of the assigned book of business.
• Accountable for building long-term, tactical relationships with CE customers and developing and implementing strategic business plans to ensure CE’s satisfaction, account growth and ultimately CE retention.
• Provide continual monitoring of each CE organization’s commitment, attitude(s), and engagement with and towards SUNRx and the services we offer. Including, providing suggestions on improving and/or changing our service delivery, and communicating this information to your SUNRx Manager.

• Assist with coordination of relationship(s) with other vendors used by our CE customers, where and when applicable.
• Accountable for developing CE customer renewal strategies and ensuring long term contractual commitments as well as building client references and testimonials for internal/external use.
• Assure that contract deliverables are met on a timely basis. Monitor contract performance standards and guarantees.
• Implement existing sales strategy for up-sell activities across all CE customer accounts.  For new business and renewals; establish rates with finance then negotiate those rates and contractual terms with CE customers that result in improved profitability.
• Navigate customer issues, challenges and growth opportunities with internal teams (such as, Account Management, Operations, and Leadership) to collaboratively problem solve to ensure timely resolution.
• Assist with compliance efforts to increase utilization and sell various programs through to the CE.

• Develop, monitor and deliver reports as required and requested by CE(s).

Supervisory Responsibilities                                              

This job has no supervisory responsibilities

Client Responsibilities

This is an internal and external client facing position that requires excellent customer service skills and interpersonal communication skills (listening/verbal/written).  One must be able to; Respond promptly to client needs; Solicit client feedback to improve service; Respond to requests for service and assistance from clients; Meet commitments to clients; Manage difficult or emotional client situations.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience                                              

Bachelor's degree from four-year College or university and three (3) plus years related experience; or equivalent combination of education and experience.

Computer Skills

Intermediate to advanced skill set in MS Office; Word, Excel, PowerPoint, Project and Outlook;  Intermediate to advanced knowledge in Visio; knowledge of WebEx.

Other Skills and Abilities

Excellent communication skills; Strong verbal, writing and organizational skills; Proactive versus reactive approach to issues and problem solving; Strong phone presence; Collaborative and team-oriented performer; Ability to negotiate effectively and work well with a team; Ability to work effectively in a fast-paced environment; Comfortable dealing with Professionals within all levels of an organization; Ability to analyze data and write high level reports and correspondence.

Reasoning Ability                                                    

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Mathematical Skills                                                 

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.  Ability to apply concepts of basic algebra and geometry.

Language Skills                                           

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.  Ability to write reports, business correspondence, and procedure manuals.  Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Competencies                                              

To perform the job successfully, an individual should demonstrate the following competencies:

Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Time management and a keen sense of setting priorities; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.

Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.

Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens for and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings; has a ‘phone’ presence.

Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.

Business Acumen - Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals.

Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee is frequently required to use hands to finger, handle, or feel and reach with hands and arms. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is occasionally exposed to moving mechanical parts; fumes or airborne particles. The noise level in the work environment is usually moderate.

Working Hours

This is an exempt level position requiring one to work the hours needed to get the job done.  Therefore one must have the flexibility to work beyond traditional hours and be able to work nights, weekends or on

holidays as required.  This may be changed from time to time to meet the needs of the business. Typical core business hours are Monday through Friday from 8:00am to 5:00pm PT

Travel

This position requires domestic travel up to 35% of the time.

The Perks:

• Medical / Dental / Vision / Wellness Programs
• Paid Time Off / Company Paid Holidays
• Incentive Compensation
• 401K with Company match
• Life and Disability Insurance
• Tuition Reimbursement
• Employee Referral Bonus

To explore all that MedImpact has to offer, and the greatness you can bring to our teams, please submit your resume to www.medimpact.com/careers

MedImpact, is a privately-held pharmacy benefit manager (PBM) headquartered in San Diego,
California. Our solutions and services positively influence healthcare outcomes and expenditures, improving the position of our clients in the market. MedImpact offers high-value solutions to payers, providers and consumers of healthcare in the U.S. and foreign markets.

Equal Opportunity Employer, Male/Female/Disabilities/Veterans

OSHA/ADA:

To perform this job successfully, the successful candidate must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Disclaimer:

The above
statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.