Payment Specialist- Payment Posting

Payment Specialist- Payment Posting

Who is Intellivo?  

Powered by IntellivoIQ technology, we provide solutions to health providers, billers, health plans, and payers by locating previously undetected auto and workers’ compensation payment sources to increase complex claim revenue for our healthcare clients. Imagine a place where your talent is treasured, and excellence is rewarded. Now imagine a collaborative culture where every voice is valued. Fueled by over 25 years of experience and our innovative mentality, we continue to grow fast.

Role Summary

The Payment Specialist – Payment Posting is responsible for accurately and timely posting all recoveries. This role serves as the daily point of contact for all payment-related inquiries, both internally and externally. The Specialist also handles escalated payment issues, including refunds and stop payments, and manages client reporting. This Specialist works directly with external customers, client services, accounting and internal frontline and operational teams.

Location 

Remote

Responsibilities 

• Post all recoveries accurately and in a timely manner.
• Serve as the daily point of contact for all payment-related questions from internal and external stakeholders.
• Handle escalated payment issues including processing refunds and stop payments.
• Prepare and deliver accurate and timely client reports regarding payment postings.
• Collaborate with external clients, client services, accounting and internal teams to ensure smooth payment operations.
• Maintain detailed records of payment postings, issue resolutions, and client interactions.
• Assist with audits and reconciliations as required by the department.

Qualifications 

Our backgrounds are varied at Intellivo. If these statements sound like you, you might be a good fit for this role:

• High school diploma or GED required; knowledge of medical billing and TPL insurance claims is a plus.
• Organization: Must be highly organized to manage multiple cases and data sources efficiently.
• Time Management: Ability to manage time effectively and prioritize tasks to meet daily targets.
• Critical Thinking: Strong critical thinking skills to identify and address discrepancies or issues in data analysis.
• Attention to Detail: Meticulous attention to detail to ensure accuracy in data analysis and reporting.
• Written Communication: Strong written communication skills to document payment postings and communicate with client and internal teams.
• Verbal Communication: Effective verbal communication skills to collaborate with clients and team members.
• Customer Service: Ability to provide excellent customer service when communicating with clients.
• Analytical Skills: Ability to interpret complex data sets and draw accurate conclusions.

Why work for Intellivo? 

• Amazing Team Members – Intellivators!
• Medical Insurance
• Dental & Vision Insurance
• Industry leading health & wellness benefits
• 401(K) retirement plan
• Generous Paid Time Off
• And More!

*Benefit Recovery Group has been renamed Intellivo. 

Compensation$20/hr +