University Job Title
Business Systems Analyst 2
Bargaining Unit
None - Not included in the union (Yale Union Group)
Time Type
Full time
Duration Type
Regular
Compensation Grade
Administration & Operations
Compensation Grade Profile
Manager; Program Leader (24)
Wage Ranges
Click here to see our Wage Ranges
Searchable Job Family
Computing and Information Systems
Total # of hours to be worked:
37.5
Work Week
Standard (M-F equal number of hours per day)
Work Location
Medical School Campus
Worksite Address
2 Church Street South Doctor's Building
New Haven, CT 06519
Work Model
Remote
Position Focus
The REDCap Analyst II provides both administrative and development support for the REDCap system. Acting as the primary support contact, this role collaborates closely with the REDCap Product Managers, approves REDCap functionality requests, and offers project support for various ticket types, including general inquiries and troubleshooting functionality issues. This role also supports computer system validation and testing of the 21 CFR Part 11-validated REDCap instance.
Role serves as main point person for end user support. Provides REDCap support for general questions, troubleshooting, and functionality inquiries. Collaborates with and escalates issues to senior personnel as needed. Reviews and approves REDCap functionality requests and project change requests.
Supports assessment, testing, and validation for computer system upgrades and External Modules (EM’s). Provide feedback on internal EM development and maintenance.
Develops FAQ’s, guidance, and resource library materials. Delivers trainings and leads end-user support groups. Attends team meetings and REDCap consortium annual conference. May perform other duties as required.”
Essential Duties
- Develops the initial project charter and clarify the project scope, requirements, measurable outcomes, and project benefits in collaboration with process owners. 2. Documents the “as is” and “to be” business processes using standard process modeling tools and process improvement methodologies. 3. Decomposes high-level business and user requirements into functional requirements. Manages the development of functional specifications by collaborating with process owners; gathering business requirements; creating functional specifications; and identifying, documenting, and resolving design issues 4. Represents requirements using alternative views, such as analysis models (diagrams), prototypes, or scenarios. Provides compelling and concise analysis to enable business owners to make well informed decisions regarding options for problem resolution and opportunity realization. 5. Leads requirements analysis and verification, ensuring that requirement statements are complete, consistent, concise, comprehensible, traceable, feasible, unambiguous, and verifiable, and that they conform to standards. 6. Contributes in testing and quality assurance process. Collaborates with developers and end-users to insure that application functionality meets client needs. Tests solutions, problem-solve issues, and coordinate enhancements. 7. Responsible for requirements prioritization and solution risk analysis. 8. Plans and communicates the departmental readiness plan. Supports metrics integration and execution for optimal results. 9. Develops and delivers training to end users. 10. May perform other duties as assigned.
Required Education And Experience
Bachelor’s degree in business, technology or related field. Four years of related experience in analysis of business needs and development of related business systems or an equivalent combination of education and experience.
Required Skill/Ability 1
Experience developing REDCap projects and solutions. Strong analytical and problem-solving skills. Ability to review customer requirements and translate into data capture and storage strategies. Capable of developing creative solutions to complex problems.
Required Skill/Ability 2
Strong communication and collaboration skills. Demonstrates a high degree of customer service. Must communicate effectively and diplomatically in written and verbal forms with internal and external contacts, faculty, researchers and staff at all levels.
Required Skill/Ability 3
Proficient at working in team environments as well as self-directed independent projects. Ability to manage multiple projects concurrently while balancing priorities and deadlines. Demonstrates leadership skills needed to successfully complete projects.
Required Skill/Ability 4
Understanding of regulatory compliance. Ability to understand and communicate implications of federal regulations and university policies related to clinical research and data compliance.
Preferred Education, Experience And Skills
Bachelor’s degree or a combination of 5 years work in a related IT or research role. Knowledge of clinical trial design, HIPAA regulations and IRB requirements. Prior experience as a REDCap administrator and developing REDCap projects. Knowledge of 21CFR Part 11 regulations, GCP requirements, and data management practices for FDA clinical trials.
Drug Screen
No
Health Screening
No
Background Check Requirements
All candidates for employment will be subject to pre-employment background screening for this position, which may include motor vehicle, DOT certification, drug testing and credit checks based on the position description and job requirements. All offers are contingent upon the successful completion of the background check. For additional information on the background check requirements and process visit "Learn about background checks" under the Applicant Support Resources section of Careers on the It's Your Yale website.
COVID-19 Vaccine Requirement
Required
The University maintains policies pertaining to COVID-19. All faculty, staff, students, and trainees are required to comply with these policies, which may be found here:
https://covid19.yale.edu/health-guidelines
Posting Disclaimer
The intent of this job description is to provide a representative summary of the essential functions that will be required of the position and should not be construed as a declaration of specific duties and responsibilities of the particular position. Employees will be assigned specific job-related duties through their hiring departments.
EEO Statement
University policy is committed to affirmative action under law in employment of women, minority group members, individuals with disabilities, and protected veterans. Additionally, in accordance with Yale’s Policy Against Discrimination and Harassment, and as delineated by federal and Connecticut law, Yale does not discriminate in admissions, educational programs, or employment against any individual on account of that individual’s sex, sexual orientation, gender identity or expression, race, color, national or ethnic origin, religion, age, disability, status as a special disabled veteran, veteran of the Vietnam era or other covered veteran.
Inquiries concerning Yale’s Policy Against Discrimination and Harassment may be referred to the Office of Institutional Equity and Accessibility (OIEA).
Note
Yale University is a tobacco-free campus
